Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five East Coast grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

We’re seeking top notch, high energy and positive candidates to help us meet the increasing growth and demand in the online grocery delivery market. Are you the right candidate for an agile, high collaborative, modern tool infused, and thriving environment? Our growing Company currently has an opportunity for a professional and experienced individual to join our established Service Delivery Team. 

CO-OP PROGRAM:

Start Date - Monday, June 20th

End Date - Friday, December 9th

RESPONSIBILITIES:

• Responsible for resolution of technical issues involving production applications (e.g. network outages, failed applications, hardware failures)  

• Support tools/applications to ensure all steps for error recovery have been performed in an effort to resolve reported problems prior to escalating to second level support groups  

• Understand the mechanical systems, software relations, differences, and other functionalities in the appropriate warehouses and shares knowledge with other teams and vendors  

• Gather detailed information during triage and utilize logical problem-solving skills and techniques to troubleshoot and resolve complex issues  

• Produce and maintain high-quality documentation that meets applicable standards and is appropriate for its intended audience  

• Manage and triage all calls opened by self or other team members while prioritizing business impacting issues over day-to-day end user issues  

• Escalate complex and/or high priority problems to the appropriate support groups or vendors for resolution  

• Collaborate with system administrators, network administrators, developers and other internal teams and vendors to maintain appropriate tools, monitoring, reporting and site metrics to track needs and trends for support, issues and capacity changes  

• Write technical documentation for all new systems and processes that affect Infrastructure Environments, as well as train other team members and end users

QUALIFICATIONS:

• CompTIA A+ and/or CompTIA Network+ Certification  

• MAC O/S and Windows knowledge  

• Knowledge/Experience with Ticket Tracking Systems  

• Warehouse IT Operation Support experience  

• Intermediate knowledge of the Linux OS  

• Beginner to intermediate knowledge of Citrix/NetScaler  

• Beginner to intermediate knowledge of Microsoft Office 365 Support  

• O365/Gmail collaborative platforms  

• Familiarity with (but not required) Jira/Atlassian/Slack/  

• Documentation/Technical Writing Skills  

• Excellent patience, interpersonal and guest service skills  

• Intermediate knowledge of Windows 10, Windows 7, Microsoft O365, and MAC O/S  

• Familiarity with Jamf and SCCM a plus  

• Enjoy working with people and place high importance on internal client service satisfaction  

• Must be detail oriented

Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com

Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Business Integrity Services (Legal, Risk Management, Quality Assurance), Business Services (HR Technology Systems and Process Management), Communications & Omnichannel Service Center, Finance Business Services, Financial Planning & Analysis, Human Resources, Indirect Center of Excellence, Information Technology, Pharmacy Services, Retail Innovation Center of Excellence, Store Development, Leasing & Facilities Support, and Strategy & Business Development. Retail Business Services is committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.