Role Summary

We are hiring a Systems Analyst for IT Operations to support and evolve a highly available, transaction-driven technology environment. This role is responsible for the integration, reliability, and performance of core infrastructure systems, including physical and virtual servers, operating systems, automation platforms, and supporting services.

You will act as a technical authority within IT Operations, partnering closely with infrastructure, security, and operations leadership to ensure continuous service delivery, resilient system design, and effective automation of operational workflows.

Key Responsibilities

• Administer and integrate physical and virtual server environments supporting mission-critical applications

• Ensure consistent system availability by monitoring performance, capacity, and operational workloads

• Support and improve batch processing, workload automation, and orchestration platforms used in daily and overnight operations

• Analyze new operational and business requirements and translate them into system configurations, scripts, and tested automation workflows

• Serve as a senior escalation point for complex infrastructure and systems issues, including root-cause analysis and corrective actions

• Coordinate internal teams and external service providers to support infrastructure initiatives and incident response

• Contribute to disaster recovery planning, testing, and execution, ensuring systems can recover within defined objectives

• Maintain clear documentation covering system architecture, operating procedures, and recovery processes

• Continuously assess operational processes and recommend improvements to increase stability, efficiency, and scalability

Required Experience

• 5+ years of experience in IT Operations, Infrastructure Systems Analysis, or Enterprise Systems Support

• Hands-on experience supporting virtualized environments and server platforms

• Strong working knowledge of Linux and Windows operating systems (experience with UNIX-based systems a plus)

• Experience supporting batch job scheduling, workload automation, or business process automation tools

• Proven ability to troubleshoot complex, multi-system issues in high-availability environments

• Experience collaborating with vendors or managed service providers

• Strong analytical skills with the ability to evaluate both technical and operational requirements

Technical Skills

• Server provisioning, configuration, and lifecycle management

• Scripting and automation using tools such as PowerShell, shell scripting, or similar

• Identity and access management concepts, including directory services

• Familiarity with databases and data operations in support of production systems

• Basic programming or scripting to support automation and system integrations

Preferred Qualifications

• Experience supporting large-scale or regulated production environments

• Exposure to disaster recovery, business continuity, and high-availability architectures

• Experience with robotic process automation (RPA) or workload scheduling platforms

• ITIL-aligned operational experience or formal certification

• Project-based experience supporting infrastructure or systems initiatives

What Success Looks Like

• Stable, well-managed infrastructure supporting continuous operations

• Reliable batch processing and automation with minimal failures or manual intervention

• Clear recovery procedures and confident execution during incidents or failover events

• Improved operational efficiency through documented processes and targeted automation

• Strong partnership with IT leadership and operational stakeholders

Why This Role Matters

This role is critical to maintaining the operational backbone of the organization. Success in this position directly impacts system reliability, transaction integrity, and the organization’s ability to scale safely and efficiently.