IT Technician (Level 2/3)

Work Arrangement: Remote to start → transitions to full in-office (Phoenix, AZ) once the local team is established
Schedule: 9:00 AM – 6:00 PM EST
Employment Type: Full-Time

Company Overview

A rapidly growing Managed Service Provider (MSP) is seeking experienced Level 2/3 IT Technicians to support a wide range of business clients. This organization delivers exceptional IT services with an emphasis on proactive support, cloud technologies, and strong client relationships.

The company is expanding its presence in Phoenix, AZ and is building a collaborative in-office team environment.

Why This Opportunity?

This MSP emphasizes creativity, proactive problem-solving, and a personal approach to client service. Team members enjoy a balanced, supportive environment with:

• Competitive salary + comprehensive benefits (health, dental, vision, 401(k), PTO)

• Professional development: training & certification opportunities (Microsoft 365, Azure, networking, etc.)

• Inclusive company culture: team events, social activities, onsite gym

• Collaborative work environment with access to modern tech and real-world projects

What You'll Be Doing

Helpdesk & Technical Support

• Provide Level 2/3 support for Windows, macOS, mobile devices (iOS/Android).

• Troubleshoot hardware, software, and OS-related issues across diverse environments.

• Manage workload efficiently to ensure timely task completion.

Microsoft 365 Administration

• Administer and configure:

  • Exchange Online

  • SharePoint

  • Teams

  • Security & Compliance Centers

  • OneDrive

• Manage user accounts, permissions, policies, and security settings.

Networking Management & Troubleshooting

• Configure and troubleshoot:

  • DNS, DHCP, VLANs, VPNs

  • Firewall rules

  • SonicWall, Meraki, Unifi environments

• Diagnose network performance and connectivity issues.

Endpoint Management

• Use Microsoft Intune to:

  • Enforce device compliance

  • Deploy policies and applications

  • Perform Windows Autopilot provisioning

Azure Administration

• Assist with Azure AD and Azure services including:

  • Virtual Machines

  • Networking

  • Resource management

Email Security

• Configure and manage:

  • SPF

  • DKIM

  • DMARC

• Strengthen email protection and delivery reliability.

Hardware & Software Support

• Troubleshoot PCs, laptops, printers, peripherals.

• Perform software installations, driver updates, and patch management.

Client Interaction & Relationship Building

• Maintain a friendly, professional demeanor when assisting clients.

• Communicate effectively and document solutions clearly.

Ticket Management & Documentation

• Maintain accurate tickets in ITSM tools.

• Document solutions and follow established workflows.

Project Participation

• Assist with:

  • Network and hardware installations

  • Software and cloud migrations

  • On-site deployments and configuration

After-Hours Support

• Occasionally participate in on-call rotations for urgent issues.

Client Training & Proactive Support

• Provide user training on best practices and cybersecurity.

• Identify potential issues early and recommend improvements.

Requirements

Technical Requirements

• MSP experience or familiarity with MSP-style environments.

• Strong Microsoft 365 administration skills (Exchange Online, Teams, SharePoint).

• Intermediate or advanced networking skills:

  • DNS, DHCP, VPNs, VLANs

  • Firewall configuration (SonicWall, Meraki, Unifi)

• Email security configuration (SPF, DKIM, DMARC).

• Understanding of Azure AD, VMs, and cloud resource management.

• Experience with:

  • Windows/macOS troubleshooting

  • Microsoft Intune

  • Windows Autopilot

  • Azure AD & Active Directory

Soft Skills

• Excellent customer service and communication abilities.

• Strong troubleshooting and problem-solving mindset.

• Ability to work efficiently in a fast-paced environment.

• Friendly, professional demeanor with clients.

• Eagerness to learn, grow, and adopt new technologies.

Preferred Certifications

• CompTIA A+, Network+, Security+

• CCNA

• Microsoft 365 certifications (MS-100, MS-101)

Benefits

• Competitive compensation

• Paid time off & company holidays

• Health, dental, and vision insurance options

• 401(k) with company match

• On-site gym

• Modern, collaborative office environment

• Ongoing training & professional development

• Access to cutting-edge technologies

• Team events & employee appreciation initiatives

• Strong culture focused on innovation and teamwork