Systems Solution Engineer – ITSM / ServiceNow

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Insight Xcite

Systems Solution Engineer – ITSM / ServiceNow

Herndon, VA
Full Time
Paid
  • Responsibilities

    Job Description

    Insight Xcite is seeking a Systems Solution Engineer to support a government client in designing and implementing a new IT Service Management (ITSM) solution using ServiceNow. This role will act as a strategic partner to government leads, shaping the “front door” for service offerings across the enterprise.

    Duties and Responsibilities

    • Collaborate with stakeholders to gather, analyze, and prioritize business and technical requirements.
    • Architect and propose ServiceNow-based solutions aligned with mission goals and user needs.
    • Develop and deliver briefing materials, roadmaps, and progress updates for leadership.
    • Drive solution design and delivery independently, while ensuring alignment with enterprise architecture.
    • Translate complex requirements into actionable plans, documentation, and technical designs.
    • Serve as a trusted advisor, applying consulting and solution architecture experience to guide decision-making.

    Requirements

    • Active TS/SCI with Full Scope Polygraph (FSP) — non-negotiable. Candidates without this clearance will not be considered.
    • Strong knowledge of ServiceNow capabilities, modules, and configuration options.
    • Demonstrated experience in requirements gathering, stakeholder engagement, and prioritization.
    • Excellent presentation and communication skills, with the ability to explain technical concepts to non-technical audiences.
    • Proven ability to work independently and manage multiple priorities.
    • Background in management consulting, professional services, or solution architecture.
    • Experience supporting government clients or working in a federal environment is highly desirable.

    _ Preferred Qualifications_

    • ServiceNow certifications (e.g., CSA, CIS-ITSM, CAD).
    • Familiarity with ITIL practices and enterprise service management.
    • Experience with Agile methodologies and tools.

    What We Offer

    • 100% employer-paid medical, dental, and vision insurance
    • Unlimited PTO plus Flex Bonus Program
    • 401(k) with immediate vesting (no match required)
    • Flexible schedules
    • Referral bonuses
    • Professional development support

    Want to be part of a team where your skills drive mission success? Apply now and let's talk.