IT Technician (Level 2/3)
Employment Type: Full-Time
Location: Lakewood, NJ
Company Overview
A rapidly growing Managed Service Provider (MSP) is seeking experienced Level 2/3 IT Technicians to support a diverse client base. This organization is focused on delivering exceptional IT services with an emphasis on technical excellence, proactive support, and strong client relationships.
Candidates should be passionate about technology, skilled in Microsoft 365 administration, and comfortable working in a fast-paced, collaborative environment.
Why This Opportunity Stands Out
This MSP prioritizes creativity, proactive solutions, and a people-first approach to IT support. Team members enjoy:
Competitive salary & comprehensive benefits (health, dental, vision, 401(k), PTO)
Professional development opportunities, including training and certifications in Microsoft 365, Azure, networking, and more
A fun, inclusive culture with team events, social activities, and an onsite gym
A collaborative environment that values initiative, problem-solving, and continuous improvement
What You’ll Be Doing
Helpdesk & Client Support
Provide Level 2/3 IT Helpdesk support for Windows, macOS, and mobile devices (iOS/Android)
Resolve escalated issues in a timely and professional manner
Maintain a friendly, client-centered approach at all times
Microsoft 365 Administration
Configure and manage:
Exchange Online
SharePoint
Teams
OneDrive
Security & Compliance Centers
Manage policies, permissions, and user configurations
Networking Management & Troubleshooting
Configure and troubleshoot:
DNS, DHCP
VLANs, VPNs
Firewall rules
Work with platforms such as SonicWall, Meraki, and Unifi
Endpoint Management
Use Microsoft Intune to:
Enforce device compliance
Apply policies
Deploy applications
Manage Windows Autopilot provisioning
Azure Administration
Assist with Azure AD tasks
Support Virtual Machines, networking, and cloud resource management
Email Security
Configure SPF, DKIM, and DMARC for secure, reliable email delivery
Hardware & Software Support
Troubleshoot PCs, laptops, printers, and peripherals
Support software installations, patches, and driver updates
Client Experience & Relationship Building
Communicate clearly and professionally with clients
Provide training on best practices and IT security
Ticketing & Documentation
Maintain accurate tickets in ITSM tools
Document solutions thoroughly and consistently
Project Support
Assist with:
Hardware installations
Network and infrastructure setups
Migrations and cloud deployments
Additional Responsibilities
Participate in occasional on-call rotation for urgent issues
Proactively identify and resolve potential issues before escalation
Requirements
Technical Experience
Experience supporting MSP clients or similar multi-environment setups
Advanced proficiency in Microsoft 365 administration
Intermediate to advanced networking knowledge:
DNS, DHCP, VLANs, VPNs, firewalls
Experience configuring email security protocols (SPF, DKIM, DMARC)
Knowledge of:
Microsoft Intune
Windows Autopilot
Azure AD
Active Directory (user management, GPO basics)
Strong troubleshooting skills for hardware, software, and networks
Windows and macOS support experience
Preferred Certifications
CompTIA A+, Network+, Security+
CCNA
Microsoft certifications (MS-100, MS-101, etc.)
Soft Skills
Strong communication and customer service abilities
Problem-solving mindset with a friendly, professional demeanor
Highly organized and proactive
Eagerness to learn new technologies and improve processes
Benefits
Competitive pay with performance-based growth
Paid time off & company holidays
Health, dental, and vision insurance options
401(k) retirement plan with company match
On-site gym
Modern, collaborative office environment
Ongoing training & professional development
Opportunity to work with cutting-edge technology
Team events & employee appreciation activities
Strong culture focused on innovation, teamwork, and growth