Founded in 2014, Crossroads Talent Solutions, LLC is a dynamic organization dedicated to providing exceptional staffing solutions across various industries. With over 11 years of experience, we specialize in connecting talented professionals with rewarding career opportunities, ensuring that businesses have access to the best talent to drive their success. Some of our esteemed customers include the United States Air Force (USAF), the United States Army, the United States Navy, and the National Oceanic and Atmospheric Administration (NOAA). At Crossroads, we are committed to delivering innovative and effective solutions that meet the unique needs of our clients and help them achieve their goals.

Job Title: Systems Support Specialist (SSS)

Locations: McAllen, Corpus Christi
Employment Type: Contract
Reports To: IT Manager or Designated Government Representative

Position Summary:

The Systems Support Specialist (SSS) is responsible for providing technical support for computer systems, networks, and peripherals in a federal office environment. This role ensures seamless operation of IT infrastructure by assisting users, resolving issues, and maintaining system performance in support of the mission of the U.S. Attorney's Office for the Southern District of Texas.

Key Responsibilities:

• Provide troubleshooting assistance and problem resolution for PCs, servers, and Local Area Networks (LANs).
• Install, configure, and test personal computers, printers, and peripheral equipment.
• Offer technical support for desktop hardware and software applications via phone, email, or in person.
• Coordinate repairs and maintenance with appropriate parties; perform diagnostics to identify issues.
• Deliver training and user support for standard applications and office automation tools.
• Maintain and support IT systems in compliance with DOJ standards.
• Evaluate system configurations and software for efficiency and performance.
• Serve as a help desk point of contact for users experiencing IT-related issues.

Qualifications:

• Experience in direct end-user technical support, both in-person and via telephone.
• Proficient in PC hardware, operating systems, networking, and telecommunications environments.
• Prior experience with automated litigation support systems preferred.
• Experience with DOJ office automation tools is highly desirable.
• Strong communication skills, including professional telephone etiquette.
• Bachelor's degree is preferred.
• Prior training or teaching experience related to IT applications is a plus.
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Benefits

• Medical/Dental/Vision Benefits Offered
• 401k
• Life Insurance plans
• Employee Health and Wellness program

Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Equal Opportunity Employer/Veteran/Disabled