Intrust IT www.intrust-it.com is an employee-owned company local to the Cincinnati area for over 30 years. Our mission is securing today and a better tomorrow for our clients, employees and communities. We operate each day with that mission in mind to guide how to best serve the businesses and people that have enabled Intrust to be best in class for the last three decades.

The transparent management and open financial structure of Intrust eliminates mystery to how Intrust is performing and who is responsible for various functions throughout the organization. Intrust is a place where you can take pride in and where your outstanding performance doesn't go unnoticed.

System Technician Position

We are looking for a skilled System Technician to join the team and deliver exceptional service to clients. Duties include troubleshooting and resolving technical tickets assigned, following Intrust IT process and procedures. This position requires candidates to have experience resolving issues on workstations, servers, printers, networking infrastructures and client applications.

As much as a person's work experience and career objectives are key factors to success, Intrust also deeply values the work culture cultivated by our employee-owners. We maintain an open, inclusive, collaborative and highly supportive environment. We seek out candidates who value these attributes and will thrive with us!

System Technician Primary Responsibilities, Activities and Results:

• Manage tickets assigned to personal queue, maintaining timely notes and client communications

• Identify tickets that require escalation and follow hand off process for the next level of support

• Work closely with the service desk, engineers, and client success teams to provide timely support for client needs

• Troubleshoot and resolve issues remotely or travel onsite to client office as needed

• Office 365 and Active Directory administration

• Participate in after-hours on-call rotation every few months

• Set up new computers and users based on specific client needs

• Assist with project implementations as needed

• Participate in financial literacy training and open-book management process

• Keep well informed about current technologies and technical developments

System Technician Skills and Attributes:

• Estimate of 2+ years' current experience in a similar position

• Motivated by serving others and technical problem-solving

• Excellent interpersonal skills

• A flexible team player embracing collaboration and can shift gears at a moment's notice

• Experienced in troubleshooting and configuration of various workstation and service operating systems, line of business applications, Microsoft Office products and printers.

• Experienced in basic network troubleshooting including VPNs, firewalls, switches and wireless solutions

• Strong communication skills with good ability to explain technical details

• Can effectively self-manage multiple tasks, tickets or projects simultaneously

• You are an impassioned learner and always open to receive training, coaching and feedback for continuous improvement

Salary and Benefits:

Intrust offers competitive base salary, healthcare coverage for employees and eligible dependents, 3 weeks paid time off, paid holidays, 401k with 5% employer match, $200 monthly cell phone and home internet reimbursement, free life and disability insurance coverage, and an employee stock ownership plan.