Benefits:

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Summary

The Systems and Network Administrator is supported by a team of technical (Systems, Network) professionals and administrators. This position calls for an experienced technical administrator to be responsible for administering without supervision, overseeing Client computer systems or networks to ensure proper maintenance and security. Responsibilities include planning, installation, configuration, and maintenance of networks. This role is essential in maintaining network stability and the integrity of voice, data, video, and wireless services. This person will troubleshoot systems or network performance issues, analyze traffic, develop LAN and WAN, firewalls, and troubleshoot performance issues. The Systems and Network Administration is also responsible for interacting with 3rd party vendors to help supply client services and Cybersecurity solutions. The Systems and Network Administrator will have the support of Technical Administrators and Level 1 Technicians and authority to train and request assistance for specific tasks.

Tasks:

Maintain network environment

Troubleshoot network issues

Manage routers, switches, and firewalls

Define, direct, monitor, and participate in the following areas:

Cloud services (Azure, AWS, Private Clouds)

Server hardware and software

LANs/WAN

Internet/Intranet

Anti-virus

Security, cyber security

Data back-up

Disaster Recovery

Change management

Patch management

Asset management

Add to company internal policies and knowledge base articles

Others as designated

· Responsible for planning, designing, and developing local area networks (LANs) and wide area networks (WANs)

· Troubleshoots network performance issues, as well as analyze network traffic and provide capacity planning solutions.

· Direct, monitor and participate in end-user support for Systems

· Develop, implement, and maintain IT policies, procedures, and processes to support best practices for operations and systems administration

· Develop and maintain work plans to implement initiatives and special projects on-time and within budget

· Designs, configures, diagnoses, repairs, upgrades, and optimizes telephone systems and services, voicemail, and VoIP/IP-PBX communication systems, and video conferencing environments.

· Participate and assist in implementing the Knowledge Management Process.

· Assists to resolve escalated Client issues

· Provide backup support to other technical positions.

· Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.

· Maintain a high level of employee morale within the team.

· Disaster recovery planning and testing.

· Maintain and enhance cooperative interdepartmental and vendor relationships and communications.

· Provide support for data center operations.

· Attends and participates in meetings, committees, and training sessions as directed

· Participates in the analysis of Information Technology options

· Ability to work a flexible schedule and second tier on call as needed.

· Perform additional duties as assigned.

· All duties as required.

Requirements:

• Good communication skills, both written and verbal.

• Healthcare experience preferred.

• Must have the ability to speak, interpret and follow verbal and written instructions in English.

• Specific experience and/or education in LAN/WAN systems, TCP/IP, Intune, Microsoft Office Products

• Experience with an RMM tool and Microsoft Intune

• 3+ yrs. technical support help desk experience required

• Multi-facility support desired

• Experience in firewall and cybersecurity management

• Experience in managing telecommunications services to business desired

• Experience in managing vendor selection and implementation required

*Technical certifications are required, or to be working toward certifications