Job Description

Security Operations Support:

• Operate and support WMS, EDMS, and CRM systems
• Manage user accounts and access rights
• Test system changes and assist in preparing user manuals
• Perform first-level issue analysis and escalate to HQ when necessary

Security and Account Management:

• Manage Microsoft 365 accounts and access control
• Monitor security events/logs and escalate anomalies as needed
• Support MFA, group policy, and password resets

New System Implementation & Improvement:

• Collaborate with business departments to collect and organize requirements
• Work with the team lead to determine appropriate system solutions
• Support user training, testing, and manual preparation for new system rollouts

HQ Coordination:

• Communicate system issues and improvement requests to HQ IT team
• Share updates and coordinate maintenance and support schedules with HQ

Qualifications

• Bachelor degree in Computer Science, Information Technology, or related field; or in-depth industry and job specific technical skills acquired through a combination of formal instructions and on the job training
• 5-8 yrs of experience in IT technology
• Bilingual proficiency in both Korean and English
• Strong communication and problem-solving skills
• Ability to communicate and organize requirements with business teams
• Basic knowledge of IT security and account administration preferred
• Experience with WMS, EDMS, CRM, or Microsoft 365 operations preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.