Job Description

About the Role
The IT Systems and Support Administrator plays a key role in supporting the technology needs of a fast-paced, 24/7 healthcare organization. This position provides hands-on technical support to staff, helps implement new technologies, and ensures critical systems and applications run smoothly. The role works closely with the Operations and Solutions teams to maintain secure, reliable infrastructure while delivering responsive and effective end-user support.

Key Responsibilities

• Provide end-user technical support for hardware, software, and system-related issues across the organization.

• Participate in an on-call rotation providing after-hours support for urgent IT needs.

• Assist with IT upgrades, system implementations, and technology rollouts to ensure smooth adoption by staff.

• Install, configure, maintain, and support organizational applications.

• Manage application access, permissions, updates, and security.

• Collaborate with the Operations team to support system backups, recovery processes, and disaster recovery planning.

• Maintain clear documentation of systems, processes, and troubleshooting steps.

• Support IT projects from planning through implementation.

• Assist with additional technology initiatives, training, and special projects as needed.

Qualifications

Minimum Education

High School Diploma with Equivalent/Relevant IT and industry experience.

Minimum Experience

2 years of End User support experience

Minimum Field of Expertise

MS Exchange

Office Suite

End User Hardware

IT Support tools

Mobile use support/technologies

Preferred Education

Bachelors degree OR 5 years full-time IT experience

Preferred Experience

5 Years of Application support experience

5 Years of direct End User Support in Healthcare setting

Telecommunications Administration

Skills Required

Adept in Customer Service

Functional and Technical Troubleshooting best practices

Computer hardware break-fix

Physical Demands

Moderate physical effort (move/lift/carry up to 25 pounds)

Occasional prolonged standing/walking

Lifts supplies/equipment

Occasional reaching, stooping, bending kneeling, crouching

Vision Requirements

Near Acuity: Ability to see clearly at 20 inches or less

Color visions: Ability to distinguish and identify different colors

Working Conditions

Subject to many interruptions

Rare travel to remote Tucson office may be required

Occasional pressure due to multiple priorities and projects

Additional Information

Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at hr@dnaz.org. We are committed to maintaining a drug-free workplace. will be kept confidential according to EEO guidelines.

Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at hr@dnaz.org. We are committed to maintaining a drug-free workplace.