ABOUT US:

Come work for a fast-growing, financially strong Marin-based entertainment and leisure company that owns a variety of businesses, including high-end athletic clubs and spas, restaurants, golf venues, shopping centers, public markets and drive-in theaters. Over the next several years, the company will be rapidly expanding all its brands and looking to invest in new brands. The company is actively looking for qualified professionals who will help execute the company’s future growth strategy.

We offer a competitive compensation and benefits package including medical, dental, vision, life and long-term disability coverage. Our 401(k) plan provides a generous company match of up to 4% of an employee’s compensation. If you thrive in a successful, fast-paced environment and you enjoy challenge, please see below to apply.

POSITION: Member Account Representative

This is a remote position. Candidates must be able to travel to the home office in San Rafael, CA, on an as needed basis.

POSITION SUMMARY:

The purpose of this position is to perform billing and collections function for the VillaSport Athletic Club and Spa Clubs and audit club contracts and transactions.

RESPONSIBILITIES:

CLUB TRANSACTIONS:

Audit membership contracts

Audit Leave of Absence process and transactions

BILLING & COLLECTIONS:

Process monthly billing

Validate card expiration dates on member accounts prior to monthly billings

Review monthly account billings and reconcile totals to bank deposits

Send out collection letters per collection policy (3rd, 10th, 20th and 30th of the month) and pursue collection of accounts via phone and email

Charge accounts with late fees or collection fees

Resolve member account issues (NSFs, chargebacks, cc declines and general collection issues) and serve as the primary contact with the member with respect to these issues

Communicate with club when collection action taken; enter notes into members’ accounts regarding specific actions taken

Terminate members in CSI for nonpayment of account

Interact, if necessary, with 3rd party collection agency

File responses to chargeback requests from credit card companies

Answer calls from members’ credit card statement inquiries, 800# shown on statement

GENERAL:

Provide first-class customer service at all times

Respond promptly to members’ questions and take initiative to solve issues

Adhere to all club policies and procedures

QUALIFICATIONS:

Strong computer skills; advanced Excel skills

Experience with POS systems desired

Strong customer service skills

Experience within a club environment preferred but not required

Excellent written and verbal communication skills

Ability to work with minimal supervision; self starter

Highly organized and deadline oriented

Excellent customer service skills, energetic, enthusiastic and motivational

High school degree required; college degree preferred

*Please include salary range requirements with your resume, resumes without salary requirements will not be considered.

No unsolicited phone calls or resumes from recruiters. Any unsolicited resumes received will be deemed the property of our Company and no recruiting and/or placement fees will be paid out should the forwarding of said material result in hire.

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