ABOUT US:

VillaSport Athletic Club and Spa offers an exciting and fulfilling career opportunity for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, VillaSport is looking for talented individuals to join our billing team.

We offer a fantastic work environment, competitive wages, and a benefit package that includes a 401(k) plan with a generous company match of up to 4% of an employee’s compensation.

POSITION SUMMARY:

The purpose of this remote position is to perform billing and collections function for the VillaSport Clubs and audit club contracts and transactions. VillaSport has clubs in California, Colorado, Oregon and Texas.

COMPENSATION AND BENEFITS:

Hourly rate of pay, based on relevent experience to the role. Full-time hours.

PTO.

Benefits package.

401K with dollar for dollar match up to 4%.

Work from home!

RESPONSIBILITIES:

CLUB TRANSACTIONS:

Provide support in auditing membership contracts

Audit Club transactions that have an impact on billing

Gift card audit and fulfillment for programs

Work closely with concierge team to resolve member billing

BILLING & COLLECTIONS:

Process monthly billing

Validate all billing information such as card expiration dates, correct dues charges, and validate bank draft discounts prior to monthly billings

Review monthly account billings and reconcile totals to bank deposits

Send out collection letters per collection policy and pursue collection of accounts via phone and email

Maintain weekly and master decline/bad debt lists

Charge accounts with late fees, collection fees and other billing fees.

Resolve member account issues (NSFs, chargebacks, cc declines and general collection issues) and serve as the primary contact with the member with respect to these issues

Communicate with club and remote concierge when collection action taken; enter notes into members’ accounts regarding specific actions taken

Freeze/Terminate members in CSI for nonpayment of account

Interact, if necessary, with 3rd party collection agency

File responses to chargeback requests from credit card companies

Other duties as assigned by supervisor

GENERAL:

Provide first-class customer service at all times

Respond promptly to members’ questions and take initiative to solve issues

Adhere to all club policies and procedures

QUALIFICATIONS

Strong computer skills; advanced Excel skills

Experience with POS systems desired

Strong customer service skills

Experience within a club environment preferred but not required

Excellent written and verbal communication skills

Ability to work with minimal supervision; self starter

Highly organized and deadline oriented

Excellent customer service skills, energetic, enthusiastic and motivational

High school degree required; college degree preferred

No unsolicited phone calls or resumes from recruiters. Any unsolicited resumes received will be deemed the property of our Company and no recruiting and/or placement fees will be paid out should the forwarding of said material result in hire.