Job Description
DESCRIPTION
We are currently seeking a Collection Division Manager who is an experienced collection / sales specialist with management experience to join our team! The Division Manager will be responsible for effectively managing a division within the company and lead a team of collection and sales associates for first party and third party commercial accounts receivable on behalf of our clients as well as service, maintain and promote client relations.
PLEASE NOTE: THIS IS NOT A REMOTE POSITION AND CANDIDATES MUST BE ABLE TO TRAIN AND WORK IN THE ATLANTA, GA OFFICE.
ESSENTIAL FUNCTIONS AND KEY RESPONSIBILITIES:
Formalizing and implementing strategic goals and priorities, determining actions to achieve the goals, and mobilizing resources to execute the actions.
Grow the division which includes working with the Vice President in setting annual goals and budgets.
Monthly, quarterly and annual cash collections and new business sales forecasts.
Managing, training and hiring collection and sales associates.
Establish and maintain the collection and sales standards, processes and methodologies that are in compliance with the company policies, procedures and service standards.
Understand current media market economics in determining adjustment of strategic goals and priorities.
Establish and maintain customer service and collection standards and processes that are consistent with the company policies and procedures.
Performance reviews of collection and sales associates.
Perform quality assurance training and reviews to ensure that the collection associates are securing payment in full, establishing reasonable repayment schedules, locating and contacting debtor accounts by telephone, written communication and in person/field visits.
Production reviews to ensure that the collection and sales associates are making the required output of calls and resolving accounts on a timely basis from start to finish, including a high output of daily calls (100+) in an effort to contact debtor accounts.
Reviewing collection files to ensure that the collection associates are performing initial and ongoing skiptrace / investigation procedures, including asset background investigations into business accounts and its principals, to determine the status of the debtor company and its ability to pay.
Work on problem accounts, making telephone calls, send demand letters, set up payment plans, research and resolve account discrepancies etc. .
Maintain effective work related communication with all team members.
Provide quality, professional and prompt customer service to all internal and external clients.
Provide our clients with verbal and written professional educated recommendations, concerning, payment terms, settlement, write-off and litigation decisions.
Initiate contact with clients and prospective clients by telephone, written communication and in person/field visits, not limited to trade conferences (travel will be required), to service, maintain and promote client relations / new accounts receivable sales.
Reports to the Vice President
JOB QUALIFICATIONS AND REQUIREMENTS:
A minimum of at least 3-5 years of credit and collection management experience in a structured yet fast paced collections and sales climate.
Bachelor degree in business, accounting, finance or related field, or equivalent experience.
Strong computer / technical skills – Word,, Excel, Power Point, typing, internet knowledge, emails, windows based systems, coupled by the ability to adapt to technical upgrades, including video conferencing etc.
Ability to manage both internal and external relationships effectively
Excellent verbal and written communication/presentation skills.
Work under continual deadline pressure with extreme accuracy.
Work well in a fast paced environment.
Ability to work hours as needed.
Work in compliance with the companies policies and procedures.
Maintain a positive and cooperative rapport with staff, management and clients.
Strong math and data analysis skills
Proven proficiency in prioritizing critical issues
Demonstrated planning and organizational skills
Demonstrated proficiency in both, time management and conflict resolution.
Ability to work in a team environment.
Ability to work independently in a challenging environment.
Knowledge of litigation and bankruptcy process is a plus.
Knowledge of business entities in relation to accounts receivable collections.
Skip trace knowledge.
Familiar with the Fair Debt Collection Practice Act (FDCPA).
Career-minded in the collections and sales field.
Excellent energy level.
Project an appropriate professional appearance and demeanor.
Maintain confidentiality by not discussing internal matters, company strategies, client's proprietary information, personnel matters, wage and salary information or any sensitive information with clients, competitors, listeners, the media or inappropriately with co-workers, and by not distributing proprietary research or other information to our competitors.
PHYSICAL DEMANDS:
Receive, process, and maintain information through oral and /or written communication effectively.
Substantial physical movements (motions) of the wrists, hands and/or fingers.
MORE ABOUT SZABO
50 years. Half a century of collecting media debts and delivering that money to our clients. We were the pioneers and remain the largest and most experienced media debt collection company in the world. The key to our success? Our incredible staff and amazing loyal clients.
Back in 1971 the world was much simpler. Things changed. Technology exploded; online presence and expertise became SOP. But some things haven?t changed. Like our personal, professional approach to debt collection and our success rate of resolving MORE than 50% of your collection issues within 90 days.
From the beginning we hired the best, seasoned employees with substantial debt collection expertise, then put them through extensive training. They know their stuff, and our results prove it.
EMPLOYMENT WITH SZABO
It takes moxie to become a SZABO team member. We select employees through a stringent hiring process that places a premium on character, personality, intelligence, self-reliance and an ability to learn from training and experience. Most of our people already have experience in collections. We take them to the next level educating them on the media business and enhancing their collection management skills. Team members who get that MORE is better than less. We teach the art of diplomacy and negotiating techniques necessary to accomplish collections while protecting valuable media-client relationships. We work in person, by phone -- never a form letter. But most of all, we train our people to be experts in our clients' business.
As a result, employee turnover is low. Our collection professionals average 25 years commercial collection experience and 14 years with SZABO and our entire staff averages 13 years with SZABO.
Szabo Associates is an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.
Szabo Associates is a Drug Free Workplace
Company Description
SZABO is the industry leader in traditional broadcast and print media collections, but we also provide unmatched collection services to clients in the area of program syndication and product licensing. We make collections in all areas of media production services, and, of course, our collection capabilities have evolved with the explosion of online advertising and the many other areas of internet services.