MobileOne, a T-Mobile Premium Retailer, needs a strong, confident manager who’s ready to evolve as a leader and build the service relationships that are the foundation of MobileOne’s success.
As Store Manager, you have proven management ability and unwavering commitment to mentoring, inspiring and elevating your team toward success. You'll refine professional sales techniques and be responsible for all operations of a MobileOne retail store.
It’s time to kick it into high gear, empower others and lead on!
A Store Manager is:
Accountable for managing all guest services, store operations, sales, profitability, merchandise, inventory, expense control, human resources management, and operating costs.
Familiar with all aspects of retail, including hiring, scheduling, training, marketing, loss prevention and team leadership.
The Primary point of contact for employees of the retail store.
As Store Manager, your management responsibilities include:
Responsibility for the overall productivity results in the store and delivering those results based on key performance indicators
Hiring and developing a team of effective Sales Associates.
Training store associates in using store systems to support the Customer Experience, including the Point of Sale.
Cultivating a positive environment, which supports MobileOne’s values.
Coaching Mobile Associates in building relationships with customers, understanding their needs. Support them in delivering a strong customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family.
Maintaining a clean and organized store environment at all times.
Ensuring that visual merchandising is engaging to customers, while adhering to MobileOne/T-Mobile standards.
Staying on top of rapidly evolving T-Mobile technology and ensuring that Mobile Associates are updated on new products and offerings, and know the sales techniques necessary to sell them.
Ensuring that every need the customer has when coming into the store is met before they leave, right fitting the solution and making sure associates set them up for success through the customer on-boarding process.
Utilizing tools and resources to grow internal talent to the next level. Build skills and successes through continued coaching and performance assessment conversations.
Driving operational efficiencies to help minimize risk and protect the stores assets.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. *
WHAT IT TAKES.
A Store Manager has an extensive operational and performance management background. They have experience coaching and motivating others, establishing sales goals and making them. They are bold, fearless, approachable and reliable.
What does it take? A true leader through and through.
In order to be considered Store Manager, you must have:
Consultative sales and sales management in fields involving consumer technology, applications and content, along with an established record of high personal performance.
Operational and financial performance management, including site profit and loss management.
Ability to utilize MobileOne and T-Mobile values to deliver results and make business decisions when operating the store.
Experience managing people, with the unique ability to lead and coach people to deliver great results.
Ability to lead and coach to deliver financial results.
Computer skills and knowledge of common business applications, such as web browsers, Outlook, Microsoft Office.
Excellent communications skills, written and verbal.
A high school degree or GED is essential.
At least 18 years of age.
Legally authorized to work in the United States.
Pass a Pre-employment background screen.
Work varied shifts, 7 days per week, which may include evenings, weekends and holidays
CONTACTS (Internal and External):
Reports to: Regional Manager
Direct Reports: 10-5 Sales Associates, 1-2 Assistant Managers
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a standing role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.
Travel is required sometimes for training purposes.
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment can be loud.