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Customer Service Specialist

T.Ray & Associates

Customer Service Specialist

Birmingham, AL
Full Time
Paid
  • Responsibilities

    Are you passionate about engaging with others, forging meaningful connections, and providing top-notch assistance? If so, you're precisely the type of candidate we're seeking for the customer sales associate position at T. Ray and Associates. We're on the lookout for self-motivated individuals with outstanding work ethics and a genuine enthusiasm for customer service. At our company, our dedication extends beyond just our employees to the customers we proudly serve. We prioritize not only delivering exceptional service but also fostering lasting relationships with every interaction. Join our dynamic team where your interpersonal skills, dedication to excellence, and commitment to customer satisfaction will flourish. Apply now and become an integral part of our mission to exceed expectations and create positive experiences for all.! We offer: • Hybrid Work: Enjoy the flexibility of working from home and in office-based work. • Hands-On Training: Receive comprehensive training to excel in your role. • Exotic International Trips: All-expenses-paid travel opportunities to stunning destinations. • Same-Day Advance Opportunities: Access your earnings when you need them. • Cash Bonuses: Rewarding your hard work and dedication. • Positive Work Environment: Join a supportive team dedicated to your success. Responsibilities: • In this role, you'll be responsible for initiating warm, personalized calls to prospective customers who have expressed interest in learning more about our services. Your aim will be to not just inform, but to genuinely connect with each customer, understanding their unique needs and challenges • By actively listening and engaging with customers, you'll adeptly identify their specific requirements and offer tailored solutions to address them effectively. Your commitment to excellence in customer service will shine through as you provide valuable information, answer inquiries, and foster trust in our brand • Beyond initial interactions, you'll play a crucial role in nurturing ongoing relationships with customers. This involves building, managing, and meticulously maintaining customer accounts, ensuring that their needs are consistently met and exceeded. Your dedication to follow-up will be instrumental in ensuring customer satisfaction, as you diligently check in with clients after interactions to address any concerns or gather feedback, thereby reinforcing our commitment to their success Qualifications: • High school diploma or GED equivalent needed • Knowledge of insurance products and policy schedules is preferred • Display strong communication skills, active listening skills, and personal skills • Prior work in a customer-facing position or customer service role is recommended • Excellent Listening and Communication Skills • Laptop and/or iPad • High-Speed Internet • Quiet Work Space Compensation: $60,000 - $70,000 At Plan Yearly

    • In this role, you'll be responsible for initiating warm, personalized calls to prospective customers who have expressed interest in learning more about our services. Your aim will be to not just inform, but to genuinely connect with each customer, understanding their unique needs and challenges • By actively listening and engaging with customers, you'll adeptly identify their specific requirements and offer tailored solutions to address them effectively. Your commitment to excellence in customer service will shine through as you provide valuable information, answer inquiries, and foster trust in our brand • Beyond initial interactions, you'll play a crucial role in nurturing ongoing relationships with customers. This involves building, managing, and meticulously maintaining customer accounts, ensuring that their needs are consistently met and exceeded. Your dedication to follow-up will be instrumental in ensuring customer satisfaction, as you diligently check in with clients after interactions to address any concerns or gather feedback, thereby reinforcing our commitment to their success