Job Description

T-Rex is seeking a Training Coordinator to support adoption of technologies at military treatment facilities and installations around the world. The candidate will work closely with senior T-Rex Technical Leads, a team of training and communications specialist, DHMS leaders/staff and DHMS vendors to plan and execute the rollout of training and adoption activities.   

The PEO Defense Healthcare Management System (DHMS) is transforming the delivery of health care and advance data sharing through a modernized electronic health record for service members, veterans and their families. The Workforce 3.0 program within DHMS is a managed solution that leverages innovative new processes, methods, and best-in-class methodologies from the private sector to enable the entire PEO DHMS workforce to deliver world-class technology. The DHMS systems provide important health IT capabilities to 9.6 million active military, their families, and their beneficiaries. This program supports management of technical deployments, field deployments, and technology training/adoption. Lets talk about how you can help make a difference!

RESPONSIBILITIES: 

• TRAINING COORDINATION 
  • Improve data reporting methodology for future waves 
  • Assist with content delivery management (CRMs, trackers, back and forth communication) for Deployment Training 
  • Provide training oversight during key MTF events (MSR and training kickoffs, Manual Enrollment, start of Super User Training, Command Center). One traveler for no more than 20 days per Wave. 
  • Participate in Reserve Component training coordination meetings, facilitate training related communications, and provide support for training completion reports 
  • Coordinate with sites and other vendors on training throughout the deployment process 
  • Virtually support issues tracking and resolution (e.g., remedy tickets related to training) during Go-Live 
  • Assist the Government Site Training Coordinators (TCs) and Training/Roles Managers (TRMs) with oversight, monitoring, and tracking end user training status and user evaluation reports 
  • Assist Government staff to provide overarching oversight and support for all training, training schedule requirements, and provide effective implementation processes for documenting training status and periodicity for follow-on training 
  • Provide supplemental training to Government Site TCs and TRMs on initial manual enrollment process and post enrollment change process 
  • Provide support and coordinate Government Site TC's, TRMs, and User Role Assignment Coordinators (URACs) at 50%, 75%, 100% user role assignment and review training mapping 
  • Monitor deployment training hand-off to sustainment training 
  • Monitor sustainment training progress from the vendor to DHA (e.g. FLA to train DHA master/regional

   

• PROCESS IMPROVEMENT 
  • Evaluates internal processes and identifies opportunities for improvements 
  • Undertakes unique organization challenges as they emerge 
  • Gathers key performance indicator data for functions being reviewed; evaluates current state, and proposes future state goals and objectives

REQUIREMENTS: 

• 5+ years of professional experience as a Content Manager, Training Coordinator, Training/Roles Manager or other relevant role  
• Experience designing, developing, managing, monitoring, and executing training for technology in concert with complex set of stakeholders and according to customer requirements  
• Experience developing, tracking, and reporting customer success metrics/defects  
• Ability to work independently as well as part of a larger team  
• Strong written and verbal communication skills

DESIRED SKILLS: 

• Bachelor's Degree preferred in Information Technology, Computer Science, Engineering or another similar discipline 
• Medical billing knowledge 
• Lean Six Sigma or process improvement

T-REX OVERVIEW

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

As part of our overall strategy and commitment to maintaining a safe and healthy workplace, and in accordance with applicable regulations, T-Rex requires that all employees be fully vaccinated against COVID-19 as a condition of employment regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to reasonable accommodation and other requirements under applicable federal, state, and local law. If selected, you will be required to submit documentation of proof of vaccination before starting employment with T-Rex or have an approved exemption prior to the start of your employment. Customer site vaccination requirements, if more strict, will take precedence over T-Rex's vaccination policy.

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