Job Description

 IT OPERATIONS MANAGER

T2 Tech Group is looking for a talented IT operations Manager to join the team. Candidate will be responsible for providing management and leadership for the successful assessment, design, and implementation of projects for T2 Tech Group clients to meet a variety of IT needs. 

The ideal candidate will have 5+ years of experience managing complex software and infrastructure implementations in healthcare or mission-critical environments supporting end users. Successful candidates will have the ability to develop flexible and efficient plans, manage multiple priorities while fostering an environment of team building and coordination. In addition, a strong candidate would be able to effectively communicate with stakeholders as well as IT support staff.

RESPONSIBILITIES:

·         Provide leadership and oversight to the IT infrastructure, service management and operations teams; including resource management, hiring, mentorship, and performance management

·         Maintain Capex and Opex budgets in conjunction with business requirements Ensure alignment of business needs with IT organizational capabilities Centrally manage all hardware and software license agreements, communication agreements and vendor contracts

·         Deliver in an extremely fast-paced, high growth environment, with frequent acquisition integrations

·         Manage a globally diverse team, as well as strategic Managed Service providers Cultivate a culture of continuous improvement and teamwork, commitment to exceptional customer service, and rapid response to critical business needs

·         Shape systems architecture, identifying gaps between current and desired end-states, and deliver comprehensive solutions that will enable achievement of the desired business outcomes

·         Research, acquire, design, implement & maintain best in class systems, processes and capabilities to support the global network, IT operations and related services

·         For acquisition targets, perform analysis and gap assessment and recommend technical integration designs

·         Stay informed, adopt and apply current industry trends, standards, and best practices

·         Provide IT infrastructure, service management and operations support to the business, enabling the execution of the business objectives

·         Recommend and develop short and long-term IT strategy plans for IT operations, capital and operating budgets, and staffing

·         Develop/improve current standards and policies, ensure infrastructure compliance with required standards and regulations

·         Direct IT disaster recovery planning and testing for IT solutions and services.

·         Manage and oversee the Company’s enterprise Business Continuity Plan

·         Ensure high quality and availability for all IT services; including on premises infrastructure, IT managed cloud services, and end user services / technology

·         drive vendor and infrastructure consolidation activities Implement, and monitor IT systems policies and controls, including information security, asset management in compliance with relevant regulations

·         Lead and manage the IT delivery experience with strong planning and communication skills, the ability to set and manage expectations and deliver on projects within the committed timeframe and budget

REQUIREMENTS:

·         5+ years previous IT Operations Manager experience.

·         Experience with Agile project management a plus.

·         Previous experience managing complex technology implementations.

·         Excellent communications, interpersonal and customer support skills.

·         Ability to work in a team environment.

·         Ability to work in a high-pressure environment.

PREFERRED KNOWLEDGE OF TECHNOLOGIES:

·         Public and Private cloud technologies (AWS, Azure, VMware) – Required

·         Microsoft Technology Stack (Windows, AD, SQL Server, O365, Intune) – Required

·         Network Management (Palo Alto, Cisco) – Required

·         Cisco UC

·         VMWare and Citrix (VMWare preferred)

·         Jira, Confluence, TeamCity, CircleCI, GitHub

·         IT Service Management Jira Service Desk and ServiceNow

Company Description

T2 Tech Group was founded in Southern California in 2006. Today, T2 Tech’s Torrance office, near the Del Amo Fashion Center and LAX airport, is home to numerous experts in the field of management advisory and technology consulting, specializing in the healthcare services industry. T2 Tech’s employees have worked on many of T2 Tech′s large accounts, including Sharp HealthCare, Verity Health System, Children’s Hospital Los Angeles, USC, Saint John’s Health Center. As part of their work, they have been an integral part of hospital construction projects with budgets in excess of 6 million. T2 Tech continues to work on some of the most prestigious hospital projects nationwide. We pride ourselves on overcoming political and technical obstacles to succeed where others often fail. The work environment is results-driven with a focus on agile methodologies. Our employees are frequently onsite at many of our development projects. At T2 Tech, employees will encounter some of the toughest challenges they’ve ever faced, architecting and implementing integrated technology that enable our clients to deliver the highest quality of patient care in the nation.