**Radiant Plumbing & Air Conditioning: **We have been the bright and quirky spot serving Austin and San Antonio since 1999. Our fun ads, top notch service, and outstanding customer service are what makes Radiant the ‘go to' service company in the area. Our customer service is a cut above the rest with their industry knowledge and ability to relate to customers. We radiate comfort to our clients - if you can take the heat, apply today!

The Good Stuff:

• Medical, Dental, Vision (Free medical plan option for employee)
• 401k with 4% company match
• PTO, Paid Holidays, Paid Parental Leave
• Pay ranges from $20-22 per hour

Job Duties:

• ****Accountable for accurate and timely handling of all aspects of customer inquiries, account maintenance, and transactions.
• Respond to communications from customers, vendors, managers, technicians, and third parties, primarily via telephone, with some e-mail and written correspondence.
• Respond to and resolve on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs.
• Monitor and track 5 Star Reviews for weekly tech bonus.
• Document all activities in a clear and concise manner utilizing the appropriate systems in accordance with established procedures.
• Demonstrate outstanding service to identify the source of the issue and work to resolve customer inquiries and issues in a timely and professional manner. **** ****

What you need:

Education: High School Graduate or General Education Degree (GED): Preferred

Experience: Minimum of 3 years experience working in customer service. Experience in the trades / home service is helpful but not required. Experience analyzing and reporting data trends to leadership is a perk but not required.

Computer Skills: Highly proficient with all Microsoft platforms, especially Word and Excel. Must be able to accurately type with 40 WPM average. Proficient in GSuite Applications. Usage of Service Titan and Slack, also a benefit.

Other Requirements: This is an in office position that will require working from the Austin, TX office 4 days a week plus 1 remote day.