****Currently operating in 4 states and supporting 6 brands, T3 Services Group is Transforming the Trades one customer at a time. We operate under a philosophy of running our business in new and unconventional ways that elevate the experience customers have when we enter their home. We aren't your run of the mill plumbing and HVAC company! Are you ready to transform the trades? Apply today!

The Good Stuff:

• $19-21/hr
• Remote role (Preferred states for employees - TX, CO, GA, FL, NC, IL)
• Medical, Dental, Vision (Free medical plan option for employee)
• 401k with 4% company match
• PTO, Paid Holidays, Paid Parental Leave
• Company provided laptop, monitor, and headset.

Job Duties:

• Answer incoming calls, confirm scheduled appointments
• Respond to and resolve voicemail messages, abandoned and missed calls from customers
• Respond to customer requests (email, webchat, text) to resolve issues
• Deliver call scripts clearly, be compelling, and personable
• Adhere to the company's plan for resolving customer complaints quickly and favorably
• Maintain and update customer database with complete and accurate information.
• Communicate with dispatch to ensure customers receive 5 Star Service
• Provide additional support to the team as needed

What you need:

• Ability to speak Spanish and English fluently
• Willingness to work the following schedule: Off Tuesday and Sunday. Working all other days 10:30-7pm.
• HS Diploma or GED
• 2+ year of customer service experience, preferably in a phone based role
• Proficiency with Microsoft Office or Google Suite
• Preferred experience using a Customer Service Software such as Service Titan
• Clear, kind, and energetic phone presence
• Excellent organizational skills