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Sales/Customer Service Specialist

TAXA Inc

Sales/Customer Service Specialist

Houston, TX
Full Time
Paid
  • Responsibilities

    Job Description

    Job Description

    Taxa Outdoors is seeking a Sales/Customer Service Specialist to join our team. This person will be the first point of interaction with our company for customers who need assistance with service issues.

    Job Description:

    • Respond to phone calls, emails, letters, and other forms of communication from dealers and retail customers with regard to warranty / technical issues

    • Support sales and production teams to provide the best customer service experience • Resolve customer concerns and act as a liaison between the selling dealer and manufacturer warranty

    • Coordinate with technical group with timeframe regarding repairs and issues being experienced by dealers and customers

    • Coordinate with parts department to help expedite items to dealers and customers with elevated warranty status

    • Constant contact with vendors

    Job Requirements: • High School Diploma or GED • Basic computer skills • Good phone etiquette • Ability to problem solve • 2 years Customer Service and/or RV repair and troubleshooting experience