Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Wellness resources

Job Description

The Field Operations Specialist will work closely with Regional Sales Managers and Division Sales and Operations Managers to provide operational support to franchisees in four main areas:

1. New stores and transitions
2. Operational components of the “Tires Now” initiative
3. Same Store Sales Growth
4. Training

Job Responsibilities

Provide support for new store openings and/or transitions in the following manner:

Assist in the facilitation of all Integration Calls

Complete a Service Readiness survey 30 days prior to a shop sale

Introduce, ensure completion and debrief the NFO In-Store Training Workbook with the franchisee

Provide support upon store opening or transition

Utilize a Sales Tracking Tool to monitor store performance for the first 12 weeks

Drive Brand NOW standards compliance

Administer all operational components of Tires Now including:

Inventory management such as Stock Levels, Stock Refreshes, Re-order Points & Discontinued Products

Education on tire sale processes and products such as 5 Steps to a Tire Sale, warranty adjustments, Merchandising, tire product lines, TBC University, Sonsio road hazard program and more

Training on technology such as the Tire Price File, Tire Quoting via RO Writer, Midas Tire Center, Midas.com website, secondary supplier programs and DOT registrations

Drive Same Store Sales by:

Identifying stores with greatest potential based on use of the Golden Funnel concept and evaluation of dealer engagement

Diagnosing operational performance gaps via the use of ticket reviews, the Marchex program, process observation and POS reporting

Developing action plans with dealers using the SMART Method

Following Up on action plan execution based on the action plan timelines

Qualifications

Required:

FOS will be required to reside in proximity to the majority of assigned stores/owners

Available to be utilized outside assigned regions for integration and in store training as needed

Must be able to adhere to 75% overnight travel within the assigned market

Occasional nights and weekends is required to support franchisee special events

Preferred:

5+ years’ experience in management of retail tire and automotive service business or working with automotive franchisees.

Sales background in the automotive industry. Franchise experience in automotive and/or other retail industries.

Experience in total car care (maintenance, repairs, tires and tire services) at the shop level, ASE certification is a plus.

Desired (What we are looking for):

Excellent selling, sales training, and presentation skills

Ability to challenge, motivate, influence, and communicate effectively.

Results focused and orientated

Bachelor’s degree in business administration preferred

Financial acumen

Highly motivated self-starter that can effectively plan regular visits with franchisees

Customer service orientation and a high level of professional integrity

Microsoft Office Skills: PowerPoint, Word, and Excel

Knowledge of Point of Sale systems

Strong telephone, verbal, and written communication skills

Team player with a high level of ownership

Benefits/Perks

Competitive compensation and bonus

Tuition reimbursement

401k plan with a company match. Immediate 100% vesting

Company paid short term disability and employer subsidized long term disability

Comprehensive benefits including medical, dental and vision

And more!

Company Overview

For 60 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB®, Tire Kingdom®, Big O Tires® and Midas®. TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.