Job Description

POSITION SUMMARY:

The A/R Chargeback Processor is responsible for processing and reconciling vendor and customer disputes, posting chargeback credit card charges, maintaining documentation of chargebacks, and updating revenue reports when necessary. The right hire must possess a high degree of problem-solving skills and record keeping experience. This role involves time sensitive processing of work cases for a high volume of chargebacks with major big box retail customers.

DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:

• Investigate and resolve issues related to chargebacks, short payments, shortages, handling etc.
• Monitor customer account details for non-payment, delayed payments, invoice discrepancy claims
• Reconcile, investigate, and dispute chargebacks for unauthorized deductions
• Fix problems in accounts related to shipping, incorrect charges, refunds, sales errors
• Compile and maintain all Walmart debit claims per Remittance Advice into the Box.com folder
• Handle factoring related customer required documents
• Work collaboratively with Sales, Finance, Logistics, and other related Dept. on retail accounts
• Accounting projects, tasks as needed

Qualifications:

• Bachelor’s degree from a four-year college or university; or equivalent combination of education and experience
• Prefer 2 years of chargeback and collection experience
• Experience in managing a high volume of chargebacks with the big-box retailer, Walmart retail account experience preferred
• Must be able to communicate clearly and effectively with confidence at all levels of the organization
• Strong computer related skills, especially in Microsoft Excel, are required
• Strong analytical and problem-solving skills
• Must possess detail orientation, solid execution capabilities, and the ability to effectively manage multiple tasks and deadlines with appropriate priorities
• Work effectively and collaboratively across departments and functions

Company Description

TCL is one of the world’s best-selling consumer electronics brands and produces a wide range of products that deliver simplicity and joy to our customers lives. Just a few years after launching the TCL brand in the US market, America’s fastest-growing TV brand has now become one of the top 3 TV brands in North America. With offices in Southern California and Silicon Valley and products ranging from smart home entertainment, smart home comfort and smart mobile solutions, TCL North America is positioned to continue its rapid growth through the strength of our technology, our customer relationships, our partnerships, and our talented team while operating under the principles of trust, healthy conflict, commitment, accountability and results.