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Customer Service Representative (Level III)

Jennie Stuart Medical Center, Inc.

Customer Service Representative (Level III)

Hopkinsville, KY
Full Time
Paid
  • Responsibilities

    Provides patient care in an office setting under the supervision of the medical provider. Meets the communication needs of the patient / family and medical provider. Maintains and follows regulatory requirement and policies and procedures. Communicates with medical providers and staff about patient’s clinical condition.

    Required Skills

     Customer Services:

    • Welcoming patients and visitors.
    • Answering and referring inquiries within scope of practice.
    • Telephone: Answers telephone, processes call, and document appropriately within medical records. Returns all messages in a timely manner.
    • Maintains communication between medical staff, administrative staff, and/or patient/families.

    Clinical Services:

    • Maintains and updates medical records.

    • Appointment Scheduling.

    • Facilitates medical requests, to include but not limited to, refill requests, work / school notes, and form completion.

    • Scans and uploads patient clinical documents into medical chart.

    • Process and coordinates all medical provider orders to include but not limited to, diagnostic, referral, pharmaceutical and surgical services.

    • Reviews daily provider schedule and ensure all supplies and medical records are ready for patient and provider encounters.

    • As directed by medical provider and within scope of practice, provide patient education.

     

    Environmental Services:

    • Ensures all equipment in exams and surgical rooms are clean and properly set up.

    • Contributes to the overall cleanliness and appearance of personal work space and department.

    • Monitors clinical supply levels in exam rooms and stock room and requests when needed.

    • Maintains all clinical equipment. Evaluates all equipment for damage or maintenance needs and reports when needed.

     

     

    Required Experience

    Minimum Education: Graduate of a medical assistant program

    Work Experience: Previous experience in medical practice is preferred

    Required License/ Certification/Registration: Basic Life Support Certification

    Registered with American Medical Technologist or Certified with American Association of Medical Assistants Preferred

    Skills:

    • Communication Excellence
    • Knowledge and ability to work in accordance with accepted clinical standards
    • Ability to work tactfully and effectively with patients, family members, other employees and physicians.
    • Administering medications to include injections
    • Collecting lab samples
    • Wound care
    • Word Processing / Computer
    • Strong customer service
    • Multi-tasking
    • Time Management
    • Organization
    • Attention to Detail
    • Professionalism / Positive Attitude
    • Quality Focus
    • Adaptability

     

  • Qualifications

     Customer Services:

    • Welcoming patients and visitors.
    • Answering and referring inquiries within scope of practice.
    • Telephone: Answers telephone, processes call, and document appropriately within medical records. Returns all messages in a timely manner.
    • Maintains communication between medical staff, administrative staff, and/or patient/families.

    Clinical Services:

    • Maintains and updates medical records.

    • Appointment Scheduling.

    • Facilitates medical requests, to include but not limited to, refill requests, work / school notes, and form completion.

    • Scans and uploads patient clinical documents into medical chart.

    • Process and coordinates all medical provider orders to include but not limited to, diagnostic, referral, pharmaceutical and surgical services.

    • Reviews daily provider schedule and ensure all supplies and medical records are ready for patient and provider encounters.

    • As directed by medical provider and within scope of practice, provide patient education.

     

    Environmental Services:

    • Ensures all equipment in exams and surgical rooms are clean and properly set up.

    • Contributes to the overall cleanliness and appearance of personal work space and department.

    • Monitors clinical supply levels in exam rooms and stock room and requests when needed.

    • Maintains all clinical equipment. Evaluates all equipment for damage or maintenance needs and reports when needed.