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CSR I (WORK FROM HOME)

Tri Pointe Homes

CSR I (WORK FROM HOME)

Dallas, TX +1 location
Full Time
Paid
  • Responsibilities

     ARE YOU INTERESTED IN JOINING A COMPANY CULTURE WHERE ACCOUNTABILITY, TOP PERFORMANCE AND TEAMWORK ARE VALUED AND REWARDED? A COMPANY THAT IS DEDICATED TO INSIGHTFUL DESIGN AND SUPERIOR CRAFTSMANSHIP, THE COMPANY IS SETTING A NEW STANDARD IN HOMEBUILDING AND CUSTOMER EXPERIENCE.

     

    TRI POINTE HOMES DALLAS-FORT WORTH IS LOOKING FOR AN EXPERIENCED, PROACTIVE INDIVIDUAL TO JOIN OUR TALENTED GROUP AS A VICE PRESIDENT OF OPERATIONS.

     

    POSITION HIGHLIGHTS: Leads all aspects of the division’s onsite and offsite construction and customer service operations.  Acts as a strategic partner to Division President for execution of goals and initiatives related to construction and quality. 

     

    POSITION RESPONSIBILITIES:

    • Recruits, hires, evaluates, trains, develops and retains a productive and highly engaged construction/customer service department.
    • Develops positive, teamwork and achievement-oriented work culture for staff in all operations-related departments.
    • Models and reinforces actions consistent with the Company’s values, vision and culture in line with the core leadership competencies listed on the following page(s).
    • Ensures understanding and compliance with construction policies, internal control procedures and practices.
    • Oversees recruitment, selection, training and evaluation of suppliers and trade partners to ensure achievement of quality standards, scheduling deadlines and budgets. Ensures effective material usage and proper integration of new products and construction methods. 
    • Develops implements and monitors processes to meet the Company’s high standards for quality construction, customer satisfaction and achieving customer touch point objectives.
    • Works collaboratively with other departments to design and efficiently construct high quality homes and improvements.
    • Implements construction science improvements in products and installation methods to reduce costs and defects, and improve quality and customer satisfaction. Ensures compliance with standardized scopes of work.
    • Responsible for all jobsite compliance programs including training on and implementation of scopes of work, meeting building codes, complying with environmental laws, SWIPP, OSHA and other regulations.
    • Oversees all procedures necessary to maintain safe worksites. Implements Safety Program, ensures compliance by all employees, vendors and others who access construction sites and directs investigations and corrective actions for safety lapses.
    • Implements and monitors systems to ensure that construction schedules are adhered to without compromising quality and safety.
    • Oversees efficient completion of all construction work ranging from off sites, to 100% completion of homes at closing, to provision of timely and effective customer service.
    • Uses systems such as Hyphen / Build Pro to monitor schedules and maintain effective and efficient communication.
    • Makes strategic adjustments to schedules and procedures based on business needs and field conditions.
    • Leads construction and customer service teams to effectively coordinate with design professionals, sales and marketing, management, trades, permitting authorities and customers to produce quality homes and improvements.
    • Controls costs and manages quality through efficient scheduling, communication and management of all disciplines.
    • Designs schedules to accommodate and make necessary adjustments for timely completion of model homes and installation of homebuyer options.
    • Forecasts financial requirements. Schedules and monitors expenditures, analyzes variances, and initiates corrective actions where necessary. 
    • Other task as assigned

     

    POSITION QUALIFICATIONS:

    • Bachelor’s degree or relevant equivalent work experience required.
    • A minimum of 10 years’ experience in single and multi-family construction management or another related field.
    • A minimum of 5 years of Senior Leadership experience.
    • Strong leadership and management skills.
    • Expert in construction sciences, strong knowledge of building codes and best practices related to customer care and satisfaction.
    • Understanding of architecture, structural engineering, soils engineering and other disciplines involved in land development and home construction.
    • Proficient in BuildPro and Hyphen.
    • Proficient in Microsoft applications including Outlook, Word and Excel.

     

    AT TRI POINTE HOMES, WE ARE INTENTIONAL ABOUT FOSTERING AN ENVIRONMENT WHERE YOU, AND ALL INDIVIDUALS, ARE ENCOURAGED TO BE THEIR AUTHENTIC SELVES. WE EMBRACE INDIVIDUALITY AND STRIVE TO BE CONSCIOUSLY INCLUSIVE OF DIFFERENT BACKGROUNDS, EXPERIENCES, AND PERSPECTIVES IN EVERY ASPECT OF OUR BUSINESS. WE BELIEVE OUR COMPANY’S STRENGTH RELIES ON THE DIVERSITY OF THE TEAM AND THE UNIQUE, INNOVATIVE IDEAS EVERYONE CONTRIBUTES.

     

    WE ARE AN EQUAL OPPORTUNITY EMPLOYER, WHICH MEANS WE MAKE EMPLOYMENT DECISIONS BASED ON MERIT AND QUALIFICATIONS AND ARE COMMITTED TO PROVIDING EQUAL OPPORTUNITIES FOR ALL APPLICANTS AND EMPLOYEES WITHOUT REGARD TO THEIR RACE, COLOR, CREED, RELIGION, NATIONAL ORIGIN, ANCESTRY, CITIZENSHIP STATUS, AGE, DISABILITY, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, VETERAN STATUS, GENETIC INFORMATION, OR ANY OTHER CHARACTERISTIC PROTECTED BY APPLICABLE FEDERAL, STATE OR LOCAL LAWS.

     

    WE WILL ENDEAVOR TO MAKE A REASONABLE ACCOMMODATION TO THE KNOWN PHYSICAL OR MENTAL LIMITATIONS OF A QUALIFIED APPLICANT WITH A DISABILITY UNLESS THE ACCOMMODATION WOULD IMPOSE AN UNDUE HARDSHIP ON THE OPERATION OF OUR BUSINESS. IF YOU BELIEVE YOU REQUIRE SUCH ASSISTANCE TO APPLY FOR AN OPEN POSITION OR TO PARTICIPATE IN AN INTERVIEW, PLEASE LET US KNOW.

    Required Skills Required Experience

  • Locations
    Dallas, TX • Farmers Branch, TX