For over 21 years, TDB Communications, Inc. has placed over thousands of employees in various positions across the United States.  We are looking for enthusiastic, experienced Account Manager with HR experience to continue to make a positive impact on our employees 

TDB Communications, Inc. supports a remote workforce by providing the equipment needed for the role (e.g. laptop and accessories). Candidates are required to meet specific employment conditions as outlined in our Telecommuting Policy including having a private workspace and a minimum level of 100 MBPS (megabits per second) internet download speed.  

SUMMARY OF FUNCTIONS: This position provides workforce solutions for our customers and handles disposition of employee  problems and concerns. Supervises and coordinates contract labor personnel. 

  PAY AND BENEFITS:  

• Exempt/Salary:  $52,000 per year 

• Benefits Available 

• Paid Holidays  

• 401(k) Available!  

• PTO

MAJOR DUTIES AND RESPONSIBILITIES: This Exempt position determines all customer requirements, whether specific, not stated, but necessary or statutory and regulator. Requirements are determined by reviewing customer contracts, market research and competitive analysis 

• Identifies solutions to non-standard employee requests and problems
• Works with minimal guidance; seeks guidance on only the most complex tasks
• Provides explanations and information to others on difficult issues
• Coaches, provides feedback, and guides others
• Acts as a resource for others with less experience
• Handling employee concerns.
• Assist with recruiting efforts to ensure we get the appropriate candidates.
• Responsible for guiding and supervising complaint resolution and verifying customer satisfaction;
• Traveling between worksites on an as needed basis.
• Provides staffing solutions including recruiting, interviewing and security clearance processing for contract labor personnel as needed;
• Supervises all aspects of contract labor personnel performance;
• Reports quality or any other pertinent customer concerns to the Director of Quality Assurance and other management as appropriate to diagnose and resolve;
• Performs or assigns any other duties necessary related to customer service or to achieve customer satisfaction.

ORGANIZATIONAL RELATIONSHIPS: 

• Reports to the Vice President of Business Development;  
• Coordinates staffing activities with the Contracting, Accounting Manager, Billing, and Human Resources;
• Supervises field contract personnel.

EDUCATION AND/OR EXPERIENCE: 

• College degree preferred with minimum of 5 years project management experience
• Strong computer experience working on multiple software programs
• Excellent interpersonal, communication, and organizational skills with the ability to work collaboratively and effectively in a fast-paced environment
• Experience in Human Resources, preferred.
• Excellent writing skills and experience with social media management and providing customer service online across multiple channels (e.g. email, social media & chat)
• Must be authorized to work in the US without sponsorship.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT 

• All employees are required to wear a mask when they are in community with other employees         (as recommended by CDC guidelines) 
• Prolonged sitting throughout the workday with occasional mobility required.
• Corrected vision within the normal range.
• Hearing within normal range. A device to enhance hearing may be provided if needed.
• Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone.
• Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

SCREENINGS REQUESTED 

  You may receive requests for background check and or drug screen regarding this employment opportunity.  Respond to all requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity. 

REASONABLE ACCOMMODATION 

If you require alternative methods of application or screening, you must approach the employer directly to request this. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. 

EEO STATEMENT 

TDB Communications, Inc.  is an Equal Opportunity Employer. All employment decisions at TDB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate 

  Federal Contractor and E-Verify compliant. 

Required Skills Required Experience