This is technical services work involving the provision of systems software technical support to data processing operations. Responsibilities include generating, installing, and maintaining operating, networking, and related systems software and hardware. An employee in this classification is highly trained and experienced in computer and control language programming, problem analysis, mainframe and networking performance management and capacity planning, and hardware and software configuration planning and implementation.Work is performed under limited supervision.

• Generates and installs vendor system software products and system components, networking computers in order to meet data processing requirements. • Maintains and updates major operating and networking systems in order to ensure interface of operational functions and application systems, and to identify and correct software problems. • Isolates, performs quality assurance testing on, and corrects system software problems in order to recover full production status and prevent future failures and malfunctions. • Revises and enhances vendor system software products and packages in order to maximize system efficiency. • Oversees technical support staff or other technical personnel as needed, in order to provide technical advice and accomplish assigned work. • Manages and optimizes computer systems and networking systems performance and capacity planning efforts in order to ensure system resources meet user demand. • Provides system security in order to safeguard information in system. • Prepares materials and instructs data processing personnel in procedures and methods of computer software and hardware utilization in order to ensure maintenance of standards and develop staff.

Required Skills

MINIMUM EDUCATION 

• A Masters Degree in Computer Science may be substituted for two (2) year of experience.

REQUIRED SKILLS

• Knowledge of basic machine and high level programming languages. • Knowledge of the principle functions of high level operating and networking systems and related software components. • Knowledge of detailed operation of the mainframe, midrange, workstation, and peripheral hardware equipment components as they pertain to and interface with operating and networking system software and application systems. • Knowledge of performance measurement and capacity planning techniques for mainframe, midrange, workstation and networking computers and related equipment. • Knowledge of computerized file organization and access techniques. • Knowledge of state-of-the-art computer hardware and software technology. • Ability to generate, install, and maintain computer operating and networking systems. • Ability to plan and oversee the work of technical subordinates. • Ability to research and evaluate the suitability of computer software and hardware products for a given use. • Ability to adapt, enhance, or modify computer operating and networking system components. • Ability to diagnose and correct program and system failures and malfunctions. • Ability to establish and maintain effective working relationships. • Ability to communicate effectively orally and in writing. • Ability to develop technical standards.

Required Experience

• Eight (8) years of technical experience including at least four (4) years of systems management. 

MINIMUM EDUCATION 

• A Masters Degree in Computer Science may be substituted for two (2) year of experience.

REQUIRED SKILLS

• Knowledge of basic machine and high level programming languages. • Knowledge of the principle functions of high level operating and networking systems and related software components. • Knowledge of detailed operation of the mainframe, midrange, workstation, and peripheral hardware equipment components as they pertain to and interface with operating and networking system software and application systems. • Knowledge of performance measurement and capacity planning techniques for mainframe, midrange, workstation and networking computers and related equipment. • Knowledge of computerized file organization and access techniques. • Knowledge of state-of-the-art computer hardware and software technology. • Ability to generate, install, and maintain computer operating and networking systems. • Ability to plan and oversee the work of technical subordinates. • Ability to research and evaluate the suitability of computer software and hardware products for a given use. • Ability to adapt, enhance, or modify computer operating and networking system components. • Ability to diagnose and correct program and system failures and malfunctions. • Ability to establish and maintain effective working relationships. • Ability to communicate effectively orally and in writing. • Ability to develop technical standards.