The Doyle Group is seeking an experienced Contact Center Agent with knowledge in the Insurance industry and in communications with potential and existing customers through phone, email, chat, and social platforms. The ideal candidate will have sales experience and knowledge of customer service excellence. We're looking for a bright, talented, motivated professional who has a passion for providing an exemplary customer experience and wants to work in an energetic, positive, competitive environment.
DUTIES AND RESPONSIBILITIES
This individual will be responsible for fielding inbound customers through multiple communication platforms, utilize effective sales techniques to maximize conversion rates, responding to general inquiries, managing complaints, troubleshooting customer service issues, and providing consultative services to potential and existing policy holders. This role requires someone who will be able to efficiently educate customers about the product and features while presenting a professional company image.
This individual also takes ownership of customer service tasks for a specified brand within the organization and set the example of how to handle sales leads specific to that brand. While primarily focused on a single brand, this individual must also contribute to the success of all brands.
Receive 60-75 inbound sales and customer service communications daily.
Make outbound calls to practitioners regarding the purchase or renewal of professional liability insurance.
Make outbound calls to potential affiliates to bring awareness to assigned brand and cultivate relationships.
Clearly articulate the differences in policy specifics so clients across all brands can make informed decisions about their purchase.
Assumptively close sales by using suggestive speech.
Inform clients across all brands about the product and coverage by explaining procedures, answering questions, and providing general information.
Maintain and improve quality results by adhering to standards and guidelines.
Update knowledge by studying new product offerings; participating in insurance continuing education courses.
WHAT SUCCESS LOOKS LIKE
QUALIFICATIONS AND SKILLS
ABOUT THE DOYLE GROUP
The Doyle Group is a high growth e-commerce company focused on providing liability insurance the complementary medicine space. In addition to our media business line, TDG provides financial services and benefits to our customers. The company has had exponential growth over the past few years due to our proprietary integrated direct response marketing protocol and backend systems. TDG is a customer-centric company, that strives to ensure every interaction with us is a positive one. “Think of yourself as a customer” is literally written on the walls.