Job Description

Build and maintain company customer relationships

❖ Effective and efficient handling of customers by either telephone or electronically

❖ Answer inbound calls and make outbound calls to follow-up with customers

❖ Increase sales for existing customers by promoting additional products/services

❖ Meet or exceed monthly goals for existing assigned customer base

❖ Obtain and evaluate all relevant information to handle inquires and resolve complaints. Respond to the customer promptly.

❖ Process forms, applications and request for customers

❖ Quote and negotiate prices, enter sales orders and proof invoices

❖ Assist with billing and invoicing matters as needed

❖ Track stock levels and inventory to ensure customers’ orders are handled effectively

❖ Direct requests and unresolved issues to the designated resource

❖ Manage customers’ accounts and maintain customers’ contact information

❖ Keep records of customer interactions and transactions 

❖ Accurately record details of inquiries, comments, complaints and any actions taken

❖ Communicate and coordinate with internal departments

❖ Complete BOM’s (Bill of Material’s) and add fabrication lines to system

❖ Assist with consolidating paperwork for containers in route to facility

❖ Send, track and follow-up on customer sample requests

❖ Provide regular two-way communication between the client and team; to provide strong team representation and set proper client expectations 

Company Description

TEC West Inc. specializes in providing innovative, comprehensive staffing solutions. Our expertise encompasses tailoring our service capabilities to meet each client and employee's individual needs.