Job Description

Tec West is partnering with a busy manufacturing company in Irvine to find a great customer service representative. We are looking for an outgoing dynamic personality with a minimum of two years business to business customer service experience.  

JOB RESPONSIBILITIES, DUTIES & CORE FUNCTIONS

• Excellent interpersonal skills commanding both strong verbal and written communication skills
• Ensure the timely and accurate responses to all incoming phone and email inquiries and requests, including billing and crediting issues.
• Input data into dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed.
• Ability to use multiple internal systems during the course of a day to provide quality customer services.
• Provide timely feedback to direct management regarding service failures or customer concerns.
• Mandatory overtime may be requested by management.  Refusal to comply with request may result in disciplinary action and may be considered grounds for dismissal for failure to perform.
• Special projects as assigned.

Company Description

TEC West Inc. specializes in providing innovative, comprehensive staffing solutions. Our expertise encompasses tailoring our service capabilities to meet each client and employee's individual needs.