Job Description

TEC West, Inc. is pleased to offer this employment opportunity for one of our most valued clients. As an Assistant Customer Service Manager, you will be responsible for supervising the activities of the customer service department, ensuring internal and external stakeholder satisfaction. This position is also charged with overseeing department compliance through the coordination of activities between Management, Manufacturing, Shipping, Accounting, Sales, and Purchasing.

ESSENTIAL FUNCTIONS: ·Monitors and assigns work to customer service representatives while performing all the tasks of a customer service representative.

·Guides and directs customer service team towards achieving operational goals.

·Maintains communication with customers via e-mails, phone calls, mail, etc.

·Mentor employees to deliver superior customer service.

·Provides leadership and direction to all team members.

·Evaluates employee performance.

·Ensures that the customer calls are handled/answered quickly and accurately.

·Educates customers about the organization’s products or services.

·Maintains in-depth working knowledge of the company’s products and processes.

·Demonstrates ability to satisfy customer requirements professionally while adhering to Airtech's corporate policies.

·Resolving customer issues to their overall satisfaction.

·Acts as liaison with other departments for order and service completion promptly.

·Makes recommendations to management concerning staff and improvement of procedures.

·Provides positional relief as needed.

·Ability to stand in for manager as needed.

·Notifies the manager of any potential safety hazards.

·Performs other duties and tasks as assigned by the manager.

· EDUCATIONAL BACKGROUND AND WORK EXPERIENCE:

·Bachelor’s degree and applicable work experience.

·Must be self-motivated and possess the desire for self-development.

·Strong communication, interpersonal, and critical thinking skills.

·Four to five (4-5) years Customer Service Supervisor experience.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

COVID-19 considerations: Safety masks and sanitizing required