Job Description

TEC West is seeking a Bilingual Member Service Representative to join our team! You will be responsible for assisting members with questions regarding their healthcare plans. YOU MUST BE ABLE TO SPEAK/UNDERSTAND MEDICAL TERMINOLOGY IN SPANISH!  RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

TEC West Inc. specializes in providing innovative, comprehensive staffing solutions. Our expertise encompasses tailoring our service capabilities to meet each client and employee's individual needs.