POSITION SUMMARY

The Residence Club Technician supports the daily maintenance, operational readiness, and overall

functionality of the Victory Ranch Residence Club cabins and shared spaces. This role serves as a

key operational support position between the Lead Technician and Lodging Attendants, assisting with

preventive maintenance, owner service requests, cabin turnovers, snow removal, and property upkeep.

The Residence Club Technician is responsible for identifying and resolving routine maintenance

concerns, supporting cabin functionality standards, and assisting with operational logistics to

ensure cabins remain owner-ready and aligned with Residence Club expectations. Strong

communication, initiative, task accountability, and real-time documentation are essential to

maintaining operational eficiency and service consistency.

KEY RESPONSIBILITIES

Cabin Maintenance & Operational Support

• Perform routine maintenance and minor repairs throughout Residence Club cabins and shared spaces.

• Troubleshoot and address basic operational issues related to lighting, appliances, fixtures,

furniture, hot tubs, and overall cabin functionality.

• Support preventive maintenance programs and seasonal readiness projects.

• Maintain functionality, clean, and organize our garages, storage spaces, carts, maintenance

areas, and exterior entry points.

• Assist with snow removal from decks, walkways, garages, and entry areas during winter operations.

• Assist with basic drywall damage, painting, furniture movement, and repair-related projects as

needed.

• Service and monitor Residence Club hot tubs twice weekly to ensure operational readiness and

cleanliness.

• Clean, inspect, maintain, and document damage to Residence Club vehicles, golf carts

and operational equipment.

Turnover & Owner Support

• Provide backup support for Sunday/Monday turnover operations when stafing or operational needs

require additional assistance, including owner storage deliveries, trash removal, linen transport,

cabin readiness support, and maintaining accurate tracking of stored owner items.

• Coordinate delivery, return, and proper storage of owner items before and after reservations as

operational needs require.

• Check cabin back decks prior to owner arrival to ensure cleanliness, and clean and prepare BBQ

grills for upcoming arrivals.

• Support Lodging Attendant responsibilities during weekday operational needs and mid-week

turnovers, helping ensure cabins and shared spaces remain owner-ready for arrivals.

• Perform Residence Club Towel & Trash Service during weekday operations, including removal of

trash and dirty towels, replacement of trash liners, and replenishment of fresh towels.

• Respond to owner service requests in a professional and timely manner.

• Help ensure cabins meet Residence Club operational, functionality, and presentation standards for

each arrival.

Team Collaboration & Operational Support

• Work closely with the Lead Technician, Residence Club Manager, Coordinators, and Lodging

Attendants to ensure smooth daily operations.

• Assist with guidance and operational support for Lodging Attendants as directed by leadership.

• Maintain communication with leadership regarding operational updates, unresolved issues, or

supply needs.

• Support Maintenance Weeks through deep-clean preparation, inventory organization, functionality

checks, and seasonal cabin readiness tasks.

Task Management & Communication

• Stay on task during daily assignments while maintaining eficiency, professionalism, and attention

to detail.

• Utilize task management systems and Microsoft Teams to document updates, track progress,

communicate operational needs, and maintain accurate task statuses in real time.

• Identify and promptly communicate maintenance concerns, operational issues, damages, safety

concerns, or unusual conditions to leadership.

• Maintain motivation, productivity, and task focus during slower operational periods while

remaining responsive during high-volume turnover and maintenance operations.

General Responsibilities

• Maintain polite, positive, and professional communication with Residence Club owners, guests,

vendors, and team members.

• Take initiative to identify opportunities for operational improvement, preventive

maintenance, and increased eficiency.

• Assist with training or operational support for team members as requested.

• Perform other duties as required or assigned by management.

REQUIRED SKILLS & EXPERIENCE

• Experience in hospitality maintenance, facilities operations, property management, or a related

field preferred.

• Basic knowledge of maintenance practices, operational troubleshooting, and safe tool usage.

• Ability to safely operate hand and power tools.

• Ability to learn and efectively use operational systems including task management platforms and

Microsoft Teams.

• Basic hot tub and water chemistry knowledge preferred; CPO certification is beneficial but not

required.

• Strong organizational skills and attention to detail.

• Ability to work independently and remain productive during both routine and high-volume

operational periods.

• Strong communication and interpersonal skills.

• Valid driver’s license required.

• Availability to work weekends, including Saturdays, Sundays, Mondays, Holidays, and additional

hours during peak operational periods.

PHYSICAL REQUIREMENTS

• Ability to stand, walk, bend, climb stairs, and move continuously throughout the workday.

• Ability to lift and move 50–70 pounds regularly.

• Capability to work indoors and outdoors in varying weather conditions, including snow removal

operations.

• Comfortable performing physical, hands-on work involving tools, ladders, supplies, carts, and

operational equipment.

• Work environment may shift from moderate to high activity levels during turnovers, maintenance

periods, and peak operational days.

PROFESSIONAL APPEARANCE EXPECTATIONS

The Residence Club team is expected to maintain a clean, approachable, and professional appearance

while working around owners, guests, vendors, and the property. Team members should arrive in neat,

well-kept attire appropriate for a luxury hospitality and residential club environment. Clothing

should remain practical for the responsibilities of the role while reflecting positively on the

Residence Club team and Victory Ranch culture. Employees are expected to use good judgment and

present themselves in a manner that supports the professionalism, service

standards, and welcoming atmosphere of Victory Ranch.