Techworks Consulting, an experienced IT Consulting company located in Ronkonkoma, NY is looking for an experienced Field Engineer to join our team. Candidates must be able to support existing unique and complex customer environments as well as facilitate new deployment and migration projects from design through delivery and implementation. Applicants must be proficient in implementing and maintaining all aspects of customer's IT. The ideal candidate has intricate knowledge working in a managed services delivery environment and utilizing both helpdesk ticketing systems and RMM tools. This is a highly technical position supporting our external clients both remotely from our local office and onsite at the client locations as well as supporting our internal infrastructure and team members. Candidates must be organized and accurately document their work with an ability to run assignments from start to finish in a timely manner. Core values should include a commitment to being ethical, accountable, independently motivated, and dedicated to learning.
The qualified candidate has demonstrated experience in the following areas:
- Environment audits and Visio diagrams
- New client onboarding
- Local and Cloud Server migrations
- Compliance and Risk assessments
- Business Continuity planning
- Networking architecture and equipment (routers, firewalls, switches, cabling, etc.)
- Wireless network assessments, design, and heat mapping
- Microsoft Office 365 migrations
- VoIP migrations
REQUIREMENTS:
- Minimum of 3 years of experience in Managed Services and/or IT Consulting
- Holds current Microsoft MCSA: Office 365 / MCSA: Windows Server 2012/2016 and/or CompTIA Security+ / Server+ / Cloud+ (or currently in progress with ability to obtain within 90 days of hire)
- Experience with RMM tools such as Automate, Kaseya, Continuum, or similar
- Experience with backup and business continuity solutions such as Acronis, Datto, or similar
- Experience with ConnectWise or a similar ticketing system
- Microsoft Windows Workstation & Server versions operating systems installation, configuration, and troubleshooting proficiency
- UTM / Router / Switching / Wireless installation, configuration, and troubleshooting
- Infrastructure knowledge with an ability to repair, run, and terminate end-to-end network cabling
- Availability to provide excellent customer service during normal business hours, Monday through Friday with some after-hours as required
- Participation in department on-call rotation for off-hours coverage (nights & weekends)
- Punctual and reliable as well as maintaining a work-life balance
- Demonstrates professionalism at all times
- Strong customer service and communication skills
- Must be able to work well independently, with a team, and across departments
- Strong troubleshooting, diagnostic, and problem-solving abilities
- Strong organization skills including detailed time entry and documentation
- Reliable transportation and a valid driver's license
- Willing to travel to client locations
- Ability to lift 50lbs
- Must be willing to submit to a background check
Compensation includes:
- Competitive Salary
- Full-Time Employees enjoy an excellent benefits package including, Employer Funded Health Insurance, Dental Plan, Vision Plan, Disability, Life Insurance, 401k with Employer Match, Paid Time Off, and Holiday Pay
- Mileage reimbursement and compensation for on-call rotation standard
- Growth and advancement opportunities available
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
Work Location: One location