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REMOTE Customer Service Outreach Specialist

TEEMA

REMOTE Customer Service Outreach Specialist

Salt Lake City, UT
Full Time
Paid
  • Responsibilities

    Job Description

    Hiring multiple Senior Outreach Specialists - Customer Service Reps for a REMOTE POSITION. 

    BILINGUAL CANDIDATES WILL GET THE FIRST OFFERS!

    _THE SCHEDULES VARY BASED ON WHERE YOU ARE LOCATED IN THE COUNTRY. PLEASE SEE SCHEDULES BELOW. _

     

    NOTE: YOU MUST BE ABLE TO WORK A LATER SHIFT ONE DAY BETWEEN MONDAY AND THURSDAY EACH WEEK

    EASTERN TIME ZONE: 9am-6p- EST/ Late shift: 11a-8p EST – one late day Mon – Thur required

    CENTRAL TIME ZONE: 8am -5pm- CST/Late Shift: 10a-7p CST – one late day Mon – Thur required 

    MOUNTAIN TIME ZONE: 7a-4p- MST/ Late Shift: 9a-6p MST – one late day Mon- Thur required

    PACIFIC TIME ZONE: 6a -3p- PST/ Late Shift: 8a-5p PST  - one late date Mon – Thur required

     

    Company is offering:

    • Competitive compensation - Including monthly performance bonus
    • Comprehensive benefits package
    • Generous PTO
    • A matching 401(k) program
    • Tuition reimbursement
    • Annual salary reviews
    • A comprehensive health plan

     

    ROLE OVERVIEW:

    Join our award-winning health care services firm as a Senior Outreach Specialist/Healthcare Customer Service Representative, working with health plan members to determine eligibility for Social Security disability benefits. A Senior Outreach Specialist/Healthcare Customer Service Representative possesses at least 2 years of customer service experience along with strong interpersonal skills and a desire to learn. Prior experience in processing disability/claims evaluation and/or adjudication is a plus, but extensive training will be provided. We offer a vibrant, positive team culture with a focus on customer service and professional growth. We make a difference in the lives of our customers, our community, and our associates. In fact, our service vision is “Come from a place of kindness in every interaction.” If that aligns with your personal values, and your qualifications meet our requirements, we would like to talk!

     

    ROLE RESPONSIBILITIES:

    Make outbound and receive inbound calls with the intent of promoting company services

    Interview patients/members via phone to gather personal/sensitive information in order to determine eligibility for various government programs

    Utilize Company’s systems to ensure appropriate questions are asked

    Interpret and explain information such as eligibility requirements and application details

    Use probing questions to clarify eligibility data with patient or member

    Compile, record, and evaluate personal and financial data to determine eligibility

    Understand and agree to role-specific information security access and responsibilities

    Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies

    Read, understand, and agree to security policies and complete all annual security and compliance training

     

    ROLE REQUIREMENTS:

    2 years of experience in a CUSTOMER SERVICE/CALL CENTER ENVIRONMENT

    Strong interpersonal and communication skills

    Ability to place and receive calls via computer interface

    Excellent phone skills

    Strong computer and data entry skills

    Attention to detail

    Excellent critical thinking skills

    Ability to work independently

    Associate degree preferred

     

    Please apply today!