Job Description
Hiring multiple Senior Outreach Specialists - Customer Service Reps for a REMOTE POSITION.
BILINGUAL CANDIDATES WILL GET THE FIRST OFFERS!
_THE SCHEDULES VARY BASED ON WHERE YOU ARE LOCATED IN THE COUNTRY. PLEASE SEE SCHEDULES BELOW. _
NOTE: YOU MUST BE ABLE TO WORK A LATER SHIFT ONE DAY BETWEEN MONDAY AND THURSDAY EACH WEEK
EASTERN TIME ZONE: 9am-6p- EST/ Late shift: 11a-8p EST – one late day Mon – Thur required
CENTRAL TIME ZONE: 8am -5pm- CST/Late Shift: 10a-7p CST – one late day Mon – Thur required
MOUNTAIN TIME ZONE: 7a-4p- MST/ Late Shift: 9a-6p MST – one late day Mon- Thur required
PACIFIC TIME ZONE: 6a -3p- PST/ Late Shift: 8a-5p PST - one late date Mon – Thur required
Company is offering:
ROLE OVERVIEW:
Join our award-winning health care services firm as a Senior Outreach Specialist/Healthcare Customer Service Representative, working with health plan members to determine eligibility for Social Security disability benefits. A Senior Outreach Specialist/Healthcare Customer Service Representative possesses at least 2 years of customer service experience along with strong interpersonal skills and a desire to learn. Prior experience in processing disability/claims evaluation and/or adjudication is a plus, but extensive training will be provided. We offer a vibrant, positive team culture with a focus on customer service and professional growth. We make a difference in the lives of our customers, our community, and our associates. In fact, our service vision is “Come from a place of kindness in every interaction.” If that aligns with your personal values, and your qualifications meet our requirements, we would like to talk!
ROLE RESPONSIBILITIES:
Make outbound and receive inbound calls with the intent of promoting company services
Interview patients/members via phone to gather personal/sensitive information in order to determine eligibility for various government programs
Utilize Company’s systems to ensure appropriate questions are asked
Interpret and explain information such as eligibility requirements and application details
Use probing questions to clarify eligibility data with patient or member
Compile, record, and evaluate personal and financial data to determine eligibility
Understand and agree to role-specific information security access and responsibilities
Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
Read, understand, and agree to security policies and complete all annual security and compliance training
ROLE REQUIREMENTS:
2 years of experience in a CUSTOMER SERVICE/CALL CENTER ENVIRONMENT
Strong interpersonal and communication skills
Ability to place and receive calls via computer interface
Excellent phone skills
Strong computer and data entry skills
Attention to detail
Excellent critical thinking skills
Ability to work independently
Associate degree preferred
Please apply today!