Job Description
Contract: 4 month contract with possiblity for a permanent position
Role: Desktop Support Analyst
Onsite Location: Washington, Indiana
Onsite Daily: YES
Duties: Install, implement, configure, upgrade, and optimize the performance of assigned technology required to operate client’s infrastructure environment.
Must Have’s:
Microsoft Windows Domain services such as Active Directory, Group Policy, and WSUS.
Microsoft Windows Servers setup and configuration.
Cisco Unified Communications System, Cisco Unity, and telephony setup.
VMWare vSphere setup, maintenance, and patching.
Citrix Virtual Apps and Desktops maintenance, configurations, and troubleshooting.
Veeam Backup and Replication
General Job Description:
Work under the direction of the Manager to provide technical application solutions for assigned business areas
Possess technical knowledge of assigned application technology
Work with Business Analyst to understand the customer’s product-specific requirements and configuration and translate them to technical design specifications and data flow from which
programs are developed and coded
Codes, tests, debugs, implements, and documents programs or technical configuration
Ensure programs meet technical specifications and standards
Interact with Business and clinical representatives during the software build or configuration and testing process
Perform technical application configuration and configure /run reports at user request
Design and execute unit, system and integration test plans for new developments/releases/reports
Maintain technical documentation based on standard operating procedures in support of the assigned application
Perform application maintenance activities
Provide production support
Assist in resolving support calls escalated by the Service Desk
Identify the common causes of the defects, prioritize them and systematically remove them so that they do not reoccur in further development work
Coordinate with Project Managers to ensure project deadlines are met
Participate in focus groups and workshops, attend vendor training and demonstrations
Company Description
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