DESCRIPTION:

This job is an “application support role” with and emphasis on customer service and white glove support. Essentially we are looking for 10 folks to make inbound and outbound calls to patience/customers that will have a upcoming telehealth visits. They will walk them through access to MyChart which is the external patient portal that allows them access to their medical records. They will troubleshoot any issues with the application or reset passwords if need be. They will make sure that they are aware of how to operate the visit and have all the information they need to save time on the actual visit. Most of the clients they will be calling will not be as technically savvy, so customer service, hand holding, and providing a white glove service is the overall goal.

this is strictly a entry level phone support role that will be remote to start

SKILLS:

mobile device, troubleshooting, MyChart

TOP SKILLS DETAILS:

1. Strong customer service skills

2. Experience with mobile devices

3. Troubleshooting experience

ADDITIONAL SKILLS & QUALIFICATIONS:

Any previous experience with Bomgar.

EXPERIENCE LEVEL:

Entry Level

ABOUT TEKSYSTEMS:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.