DESCRIPTION:
Role Overview This person will be joining our IT Support Team, which is a small team of technical members with a wide variety of technical knowledge in different aspects of IT and business systems. The primary function of this group is to provide technical support to our clients. Also, this group will engage clients to assist in technical issues, included application support, networking, email system administration, and management. What you will be doing, Client Facing • Join our Support Team to provide courteous and professional remote and onsite (as needed) technical support to our clients. • The primary work shift is Monday through Friday 9:00am to 5:00pm. • Be a part of an On-Call rotation for after hours and weekend support (24/7). • As needed, drive/travel to and perform support work onsite with clients. • Support, deploy, and maintain all end-user systems and technologies: hardware, operating systems, software applications, printers, networking, telephones, A/V, mobile devices, and other technologies. • Provide administrative support for devices and technologies such as purchase of devices and peripherals, inventory and asset management, setup, device and account configuration, VPP management, warranty programs, and vendor information. • Research and resolve difficult and complex problems for clients. • Assist in writing and maintaining detailed systems documentation, including user manuals and technical troubleshooting. • Work with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule • Analyze and making recommendations for hardware and software standardization to management • Create client user accounts and manage client access control based on company policies • Plan and manage the installation and support of client technology, A/V technologies, office setups, and other technology installations. • Coordinate the support of the telephone/PBX system by working with the assigned vendor • This candidate must be physically located in the Los Angeles area during working hours and on call after hours rotation. • Log call activity, notes, and fixes in our ticket system (Microsoft Dynamics Customer Service.) • Responsible for maintaining acceptable levels of customer satisfaction while adhering to established policies. • Follows procedures for incident escalation and notification to leadership. • Will be available to management and the rest of the team when needed. • Willingness to take on new tasks and go beyond the scope of your initial job description. • Attend trainings and achieve further IT certifications Qualifications • Excellent verbal and written communication. • Physical location requirements: Must physically live in the Greater Los Angeles Area • Ability to travel to client sites to perform troubleshooting when remote support fails. • Previous experience in a Desktop Support, Tier 2 or 3 Helpdesk, or IT support analyst role Desktop Support/System Administration. • Successful candidates?should be?customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. • Extensive experience with desktop hardware, software applications, operating systems (Windows and Mac) and network connectivity is required. • This candidate needs excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. • Strong fundamental knowledge in networking protocols and troubleshooting • Familiarity with distributed computing environment concepts; local and network-based user and group accounts and permissions • Knowledge of IT best practices around data security • Mobile device support including iOS and Android devices • Experienced with and proficient in: Windows 10, MacOS, enterprise networks, Wi-Fi, BYOD environment, Office 365, Google Apps (G Suite), Active Directory, user account management, MS Office, desktop imaging tools, remote management software, print server/service management, A/V technology, PBX/IP phone system, general IP device support. • Previous extensive hands on experience using ConnectWise Automate (RMM) and IT Glue • Previous working and administering Microsoft Office 365, Azure AD, Microsoft Intune, Microsoft Teams/Skype for Business, RingCentral VOIP, and BOX. • Experience administering or managing Cisco Meraki, or other Cisco networking. • Proficiency in Microsoft productivity products (Outlook, Word, Excel, PowerPoint, etc.). • The ability travel to client sites to perform support procedures. Professional Certifications • HDI’s Customer Service Representative or Support Center Analyst or the Microsoft Certified Systems Engineer (MCSE) • Microsoft Certified IT Professional or better • CompTIA A+, Network+, CISSP • Microsoft certification (e.g., A+, MCP, MCSE, etc.) related to IT support.
SKILLS:
office 365, active directory, cisco networking
TOP SKILLS DETAILS:
Office 365. Cisco Networking Active Directory
ADDITIONAL SKILLS & QUALIFICATIONS:
Need to be in central area as they may need to go to the customers sites if phone support doesn't work. Client sites are in Orange County. Los Angeles, Long Beach, and Santa Barbara.
EXPERIENCE LEVEL:
Intermediate Level
ABOUT TEKSYSTEMS:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.