Job Description
JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE LOCATION: OAKLAND, CA.
RATES: $21/HR
SHIFT: 8 AM TO 5 PM (40 HRS/ WEEK)
DUTIES AND RESPONSIBILITIES:
· Input customer orders into Database or Warehouse Management System.
· Create files and maintain all files in an accurate manner
· Acknowledge and provide a response or required information to the customer on the same day or provide an expected time to provide information.
· Notify customers and receive proper written authorization prior to performing work of all extra charges (e-mail response is acceptable).
· Dispatch containers to trucking companies ensuring that no unnecessary container per diem occurs.
· Prepare documentation to dispatch containers back to the terminals as soon as released or directed by the customer,
· Arrange with Steamship lines for late gates.
· Notify customers when their freight will not make their designated vessel.
· Print all dock receipts for the following days’ work.
· Complete container load plans throughout the day, notifying customers of all discrepancies.
· Immediately inform the Customer Service Manager of any issue that cannot be resolved by the CSR.
· Review all business with Customer Service Manager keeping communication levels at 100%.
· Maintain and grow customer relations and identify potential account growth.
· Keep all office areas in a clean and orderly manner.
SKILLS REQUIRED:
· Must be able to communicate both written and verbally in the English language.
· Must be able to perform basic math skills.
· Minimum computer/typing skills required.
Company Description
TEKtalent Inc. is one of the leading staffing companies, providing quality staffing solutions. Our team aims to provide you with the highest quality staffing services for both our clients and our employees. We are a Diversity certified company (Minority Certified) associated with major healthcare clients.