TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.

Our team members include people like you – enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

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Here's the impact you will make and what we will accomplish together**

TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to tackle one of the most pressing social challenges of our time – achieving more efficient production while lowering the impact on the environment. We believe that by delivering data insights and digital solutions that empower and connect producers to consumers we can improve the quality, safety and sustainability of our food and consumer goods.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses with more accuracy, efficiency and profit and create unified, trusted and sustainable food and consumer goods value chains.

As part of our Agribusiness team, you'll help our customers leverage technology and data insights to connect upstream and downstream and optimize profitability, efficiency and insights.

The Client Experience Specialist will serve on a team of individuals representing the virtual, customer-facing points-of-contact for our customers and their customers. The Client Experience Specialist team extends stellar customer service on behalf of the client to ensure a positive end
user experience.

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Here's how**

• Gain a thorough understanding of our internal and customers' business, product(s) and/or program(s).
• Act as our customers' representative and advocate, ensuring delivery of accurate information, excellent service and resolving issues in a timely manner.
• Handle and document all inbound and outbound calls, emails and support cases from our clients' customers assisting with systems and program related questions and escalations.
• Document and report system issues via a ticketing system for resolution with appropriate technical resources.
• Meet and/or exceed SLAs outlined in client contracts and internal KPIs
• Identify opportunities for efficiency gains and additional support during low call volume periods.
• Merchandise customer Voice of Customer (VOC) with Management to share with internal leadership and/or key customer stakeholders.
• Participate in on-going training/education and collaborate in training new team members as needed
• Collaborate with management to prepare and ensure adherence to best practices.
• Provide support through Quality Assurance (QA) testing of new system functionality.

What you bring to the role

• College degree, preferably in Agriculture, Business Management and/or Communication.
• Experience in customer service handling high volume phone and email traffic (at least 90-95% of the day is spent on the phone and answering support cases via email).
• Strong attention to detail and sense of urgency when following up with customers.
• High professionalism and willingness to serve the customers' needs.
• Adept and comfortable using multiple web-based systems simultaneously.
• Excellent interpersonal, written, verbal, and telephone communication skills; Fluency in English.
• Capacity to work under tight timelines and in team-oriented environments.
• Proven ability to adapt and thrive in a changing environment.
• Proven ability to function well in a high-paced and at times stressful environment.
• Proficient with Google Suite and Salesforce

Note: This position requires a 40-hour work week. Business hours depend on business needs and may change seasonally based on call / email / support ticket volume. During certain times of the year you may be asked to work a flexible 40-hour shift to support workload including late evenings (until 8:00 pm ET) and some Saturdays.

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Job Information**
Location - Remote (USA)
Employment Type - Full Time
Career Stream Level - S3

The US base salary range for this position is: 44,000-55,000 USD. Our salary ranges are determined by role, level and location. Within that range, individual pay is determined by work location and a variety of factors, which may include but not limited, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held. All candidates are encouraged to apply.

Your recruiter can share more information about the specific salary range for your preferred working location during the hiring process.

In addition to your salary, TELUS Agriculture & Consumer Goods offers benefits such as, a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements and may be dependent on country of residence).

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Join us**

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture. It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let's make the future friendly.

Accessibility

TELUS Agriculture is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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