TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.

Our team members include people like you – enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

HERE'S THE IMPACT YOU WILL MAKE AND WHAT WE WILL ACCOMPLISH TOGETHER

TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes.

HERE'S HOW

• This opportunity is a full-time position providing desktop support, hardware systems administration, and support for our Corporate Infrastructure team working with Windows/Mac OS, Microsoft and Google base productivity platforms, and a variety of other vendor provided.
• Help desk user support for TAC staff
• Installing applications
• Troubleshooting computer issues
• Deploying new computers
• User administration on various platforms
• Documentation and note taking for internal knowledge base
• Shadowing Helpdesk Support Engineers and taking on new tasks as delegated
• Integrations projects
• Troubleshoot a wide range of different IT issues for clients and servers
• Work with clients, when necessary, to troubleshoot issues
• On-call emergency support

WHAT YOU BRING TO THIS ROLE

• LOCATED OUT OF THE RALEIGH, NC AREA
• 3-5 years of work experience in support
• Bachelor's Degree or comparable experience
• Good interpersonal communication skills
• Good documentation and technical writing skills
• Ability to quickly adapt to changing conditions and become fluent on new and unfamiliar hardware and software
• Able to manage and shepherd projects from inception to completion with little oversight
• Self-starter who can work independently or with a team equally well
• A desire to learn and the ability to do independent research to solve problems
• Enjoy working with computers, technology, gadgets, and people
• Poise under pressure when encountering critical high-profile issues
• Be able to demonstrate a working knowledge of computer hardware, software, and operating systems, specifically Windows 10+ and MacOS
• Familiarity with basic networking/server concepts (Active Directory knowledge is a plus)
• Strong ability to adhere to security best practices
• Occasional alternate shifts may be required
• Familiarity with agile methodologies
• Relevant technical certifications (Microsoft, CompTIA, etc.) are a plus

Technologies we use:

• Mac/Windows OS
• Google Workspace
• Active Directory and Azure AD
• Ping ID
• Firewalls, telephony, ticketing, and other productivity technologies

JOIN US

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let's make the future friendly.