Job Description

POSITION OVERVIEW

As a Customer Support Representative you will be a critical contributor to our client’s overall narrative. In this role, you’ll be the front lines of interaction with our client’s loyal customers. We are looking for personable and tech-savvy professionals to help support their rapidly growing customer base by responding to inquiries through email, phone, and social channels .This is a great opportunity to join a team that strives to always provide a Beautiful Customer Experience to those who are changing the world!

RESPONSIBILITIES

• Provision of an excellent support experience to customers via email and occasionally via phone and chat
• Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible
• Always be on the lookout for ways to improve the way we do things
• Advocate for users and pass ideas and best practices on to the rest of the team
• Update the internal knowledge base when you discover something new
• Establish effective working relationships with team members.
• Adhoc duties as assigned

QUALIFICATIONS

• Ideally will have third level education in one of the following; Journalism, Visual Communications, Computer Science/ Web Design, Linguistics/Languages, Humanities, Commerce, Finance
• Previous support experience
• Excellent problem-solving abilities
• Empathetic and can communicate in a caring and friendly manner
• Strong time management skills and motivation to exceed expectations
• Ability to work with systems you may not have come across before
• Enjoy working in a fast paced environment
• Comfortable working with computers
• Strong team spirit with a passion and drive to help users and to deliver the best customer experience
• You are available to work Full-Time, Monday - Sunday between 6:00 am to 10:00 pm PST (8/5/40)
• You are able to pass a standard background check

REQUIRED COMPETENCIES

• Customer focused
• Sales Oriented
• Results Driven
• Effective Time Management
• Effective Communication - both written & verbal
• Flexibility
• Resilience and Tenacity
• Social Media Awareness
• Tech Savvy - Passion for All Things Tech
• Is proactive with feedback from the market to their manager/client

WORK-FROM-HOME REQUIREMENTS:

• Dedicated, private home workspace free of distractions and interruptions

• Established home internet connectivity; minimum internet download speed of 15 mbps | upload speed of 10 mbps

• Understand own network environment at home

• Ability to troubleshoot own devices & connectivity

TELUS VALUES:

TELUS RECOGNIZES AND EMBRACES THE IMPORTANCE OF VALUES IN OUR EVER-CHANGING WORKPLACE. TO BE SUCCESSFUL, ALL APPLICANTS MUST DEMONSTRATE BEHAVIORS THAT ARE REFLECTIVE OF OUR VALUES:

• We embrace change and initiate opportunity

• We have a passion for growth

• We believe in spirited teamwork

• We have the courage to innovate