Job Description

POSITION OVERVIEW:

The Content Moderator will be supporting our customer, a very popular social media platform for short-form videos. This position is responsible for ensuring legal compliance and safety of content uploaded to the social media platform.

WHAT YOU'LL BE DOING:

• Review videos, posts, comments, reviews, photos and live streaming content according to the social network’s policies, workflows and targets, which may include graphic, violent, explicit, political, profane and otherwise disturbing content
• Uphold a high standard of accuracy and quality while fulfilling job responsibilities
• Participate in frequent refresher training to always conduct correct moderating policies
• Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams
• Make suggestions for improving efficiency
• Draw up daily activity report

WHAT YOU BRING:

• Demonstrated stable job tenure
• Strong emotional intelligence and resilience
• Sound coping, emotion regulation, and stress-management skills
• Ability to to perform duties objectively, devoid of inherent biases or personal beliefs
• Accurate and critical work attitude
• Proclivity towards complying with procedures, policies and objectives set in place and taking a disciplined approach when undertaking tasks
• Strong prioritization skills
• Ability to think critically and make quick decisions
• Enthusiastic and proactive team player
• Collaborative and has a growth mindset
• Strong spelling, grammar, and reading skills
• Experience in content or community moderation is a plus
• High school diploma or equivalent

Company Description

TELUS International is a global Business Process Outsourcing company with more than 50,000 team members around the world, including Canada, the United States, Europe, Central America, and the Philippines. With over 175 million customer interactions supported annually via voice, email, chat and social media, across the telecommunications, utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics, and healthcare industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The majority of our directors and managers started their careers as agents or IT developers. And yes, we offer competitive salaries and benefits. But even better – it’s our caring culture that defines who we are and why you’ll want to become part of our family. For more information, visit https://www.telusinternational.com/