Customer Support - Phone, Chat & Email - Call Center
Job Description
POSITION OVERVIEW
As a Customer Support Representative you will be a critical contributor to our client’s overall narrative. In this role, you’ll be the front lines of interaction with our client’s loyal customers. We are looking for personable and tech-savvy professionals to help support their rapidly growing customer base by responding to inquiries through email, phone, and social channels .This is a great opportunity to join a team that strives to always provide a Beautiful Customer Experience to those who are changing the world!
RESPONSIBILITIES
QUALIFICATIONS
REQUIRED COMPETENCIES
WORK-FROM-HOME REQUIREMENTS:
Dedicated, private home workspace free of distractions and interruptions
Established home internet connectivity; minimum internet download speed of 15 mbps | upload speed of 10 mbps
Understand own network environment at home
Ability to troubleshoot own devices & connectivity
TELUS VALUES:
TELUS RECOGNIZES AND EMBRACES THE IMPORTANCE OF VALUES IN OUR EVER-CHANGING WORKPLACE. TO BE SUCCESSFUL, ALL APPLICANTS MUST DEMONSTRATE BEHAVIORS THAT ARE REFLECTIVE OF OUR VALUES:
We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
Company Description
TELUS International is a global Business Process Outsourcing company with more than 50,000 team members around the world, including Canada, the United States, Europe, Central America, and the Philippines. With over 175 million customer interactions supported annually via voice, email, chat and social media, across the telecommunications, utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics, and healthcare industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The majority of our directors and managers started their careers as agents or IT developers. And yes, we offer competitive salaries and benefits. But even better – it’s our caring culture that defines who we are and why you’ll want to become part of our family. For more information, visit https://www.telusinternational.com/