Job Description
Join a company that appreciates your energy, drive, and enthusiasm just as much as your skills. We obsess over providing world-class experiences to our customers and we’re looking for individuals who are committed to the same goal. We pride ourselves on maintaining a culture based around teamwork, quality, innovation, and constant growth and development.
As a Customer Support Representative, you’ll be the front lines of interaction with loyal customers. We are looking for personable professionals to help support a rapidly growing customer base by responding to inquiries through email, phone, and social channels .This is a great opportunity to join a team that strives to always provide a Beautiful Customer Experience to those who are changing the world!
SPECIFIC RESPONSIBILITIES MAY INCLUDE:
Communicate with customers via verbal and written communication regarding account details and activities
Work independently and collaboratively alongside a team to resolve customer concerns
Handle high volume of incoming & outgoing emails, incoming calls, and live chats to loyal customers and internal departments to resolve concerns that may arise
Screen and review pending applications for incoming customers
Adhoc duties as assigned
WE'RE EXCITED ABOUT YOU BECAUSE:
You have worked with customers before and are customer focused
You have experience with data entry tasks and can type 45+ wpm
You love details. You have impeccable grammar and can spot an error a mile away.
You solve problems easily. You’re the one your friends talk to before they ask tech support.
You thrive on empathy. You sense how someone feels without seeing their face.
You communicate well both verbally and in writing. You could explain smartphones to a time traveler from 1776.
You work well in a Team Environment. You’re willing to Learn, Share, and Grow!
You are available to work Full-Time, Monday - Sunday between 5:00 am to 9:00 pm PST (8/5/40)
You are able to pass a background check
TELUS VALUES:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
Company Description
TELUS International is a global Business Process Outsourcing company with more than 50,000 team members around the world, including Canada, the United States, Europe, Central America, and the Philippines. With over 175 million customer interactions supported annually via voice, email, chat and social media, across the telecommunications, utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics, and healthcare industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The majority of our directors and managers started their careers as agents or IT developers. And yes, we offer competitive salaries and benefits. But even better – it’s our caring culture that defines who we are and why you’ll want to become part of our family. For more information, visit https://www.telusinternational.com/