Job Description

POSITION OVERVIEW

The Content Moderator position supports one of the most popular social media networks for short-form videos. This position is responsible for ensuring legal compliance and safety of content uploaded to the platform.

This position will be working onsite at our Folsom office, However, due to stay at home orders being in place, this position will be work from home temporarily until such orders are lifted.

RESPONSIBILITIES

• Review videos, posts, comments, reviews, photos and live streaming content according to the social network’s policies, workflows and targets while upholding a high standard of accuracy and quality

• Participate in frequent refresher training to always conduct correct moderating policies

• Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams

• Make suggestions for improving efficiency

• Draw up daily activity reports

• Maintain a high level of quality in each case that you review

• Achieve weekly productivity as part of daily workflow

• Balance priorities of daily workflow tasks in line with client needs

• You may be required from time to time to support different workflows/products/market

QUALIFICATIONS & EXPERIENCE

• Experience navigating internet websites including social media, commercial websites, etc.

• Demonstrates stable job tenure

• Strong spelling, grammar, and reading skills

• Broad knowledge of current national and international political, historical and social news

• Strong emotional intelligence and resilience

• Comfortable with reviewing internet content that may be deemed inappropriate and/or contain explicit material

• Ability to deliver highest quality results while paying strict attention to detail

• Ability to be flexible and adaptable to meet changing business needs

• Ability to work in a fast paced environment with high volume and complex demands

• Can remain positive during challenging assignments

• Accurate and critical work attitude

• Strong prioritization skills

• Enthusiastic and proactive team player

• Collaborative and has a growth mindset

• Strong work ethic and ability to work with limited supervision

• Intermediate IT skills with the ability to quickly learn new tools

• Dedicated, private home workspace free of distractions and interruptions

• Established home internet connectivity

• Able to troubleshoot their devices & connectivity; understand their network environment at home; knowledge of their download/upload speed

• Able to pass a standard background check and drug screening

• Full availability - including full-time shifts starting in the early mornings, afternoons, evenings, and weekends (shifts vary)