Job Description

COMPANY BENEFITS

• Long-term opportunity with a great chance of being hired permanently
• Incredible company culture with great growth opportunities
• Voted a top 10 company to work for in Arizona
• Non-sales

CUSTOMER SERVICE REPRESENTATIVE REQUIREMENTS

• Minimum of 3 years of experience in customer service in a high volume, fast-paced environment (preferred)
• You crave transactional based work where you can check “to-dos” off of your checklist
• You are passionate about customers/clients and are fulfilled by finding solutions in real-time over the phone, or communicating via email
• You have the ability to work in a fast-paced environment where multitasking and organization skills are required
• You pay attention to detail and have strong problem solving and decision-making skills
• You are a team player who is self- motivated, has a sense of urgency, and looks for process improvement
• You demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility
• You have strong interpersonal, and communication skills
• You are interested in a fast-growing and innovative insurance carrier that specializes in the high-net-worth market
• You are sound, balanced, and have timely decision-making skills
• Associates or Bachelors preferred

CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION Our client, a leading High Net Worth Insurance company, is seeking several individuals to join their team as Broker Services Associates. The Broker Services team is a non-sales team that strives to deliver exceptional service to independent broker partners and Underwriters while setting the standard of service excellence & exceptional individual performance for the team. The work is high-volume, but wide-ranging from assisting the brokers produce compelling quotes, to evaluating and executing on endorsements.

As a Customer Service Representative, you will be responsible for:

• Delivering unparalleled service that fuels our clients growth
• Building relationships both internally and with our clients broker partners that will enhance their ability to provide an efficient service experience for members and brokers
• Partner with the underwriting team and other teams across the organization
• Reviewing requests for quotes that come through our clients platform via Salesforce
• Follow up with Brokers for additional information and providing excellent service to the Broker partners
• Take request for quotes, review all the information, and enter all appropriate info into the quoting system
• Enter all client data and quotes into the internal database
• Producing compelling quotes through a variety of channels and promote the company differentiator to drive member acquisition
• High attention to detail is key and providing excellent levels of service to their brokers is necessary
• Leveraging the experience and expertise of our client to manage the full-cycle endorsement process quickly and accurately
• Communicate with Brokers via email daily

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Company Description

Headquartered in Annapolis, Maryland, Tential offers three models for unlimited possibilities: IT Professional Services, IT Workforce Solutions, and Recruitment Process Outsourcing for service roles. We come through when it counts, guiding resource strategies from discovery to delivery with speed and confidence.