Job Description

Lease Servicing Specialist will be responsible for processing all types of consumer lease servicing requests for members while ensuring completeness, accuracy, timeliness, and quality member service. This position will strive to maintain existing member relationships, provide excellent member service and efficient operational activities. Lease Servicing Specialist will ensure adherence to the agreed upon SLAs between our Client and the partner credit unions.

Our client has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation. This position will require you to go on-site in Greenwood Village, CO.

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES • Process all types of lease maintenance requests within established guidelines, policies, and procedures • Support all lease servicing functions to include loan account maintenance, lien releases, vehicle title processing, and member service • Maintain a thorough working knowledge of all partner credit union operational policies and guidelines, products, and services • Respond to all inquiries by internal credit union partners, third parties, and external members in a timely, courteous, and professional manner • Research and resolve any lease servicing compliance issues

D. QUALIFICATIONS/ABILITIES

• Minimum 2 years of experience focused on Consumer Loan Servicing • Experience in Lease Servicing functions and experience in vehicle titles is preferred • Strong knowledge of State and Federal laws pertaining to the consumer lending industry (i.e. ECOA, etc.) • Ability to prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner while demonstrating problem solving skills • Ability to champion improvements and innovation • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) • Strong communication skills, both verbal and written • Strong customer service skills with a high attention to detail • Ability to prioritize workload based on department requirements and customer needs • Strong analytical skills required with a high degree of accuracy • Ability to work flexible hours as needed • Ability to multi-task in other areas of the unit • Aptitude to work independently as well as part of a team • Positive attitude and team-oriented • Ability to function in changing environment #LI-BA1 #RPO #ZR

Company Description

Headquartered in Annapolis, Maryland, Tential offers three models for unlimited possibilities: IT Professional Services, IT Workforce Solutions, and Recruitment Process Outsourcing for service roles. We come through when it counts, guiding resource strategies from discovery to delivery with speed and confidence.