Opportunity Overview
We are hiring 60 Level 1 techs, in our Service Division, in 8 markets across the US. This is an exciting opportunity to be part of a technology service team, delivering quality customer service within a fast-paced environment. If you are a bit of an IT geek or want to work for a company that supports a sustainable future, please keep reading!
TES is a firm believer in growth opportunities and offers cross training for other job functions.
Job Summary
As a Level 1 AV\VC Equipment Tech you will provide AV\VC equipment checks in conference rooms across our client’s sites. Using a company provided laptop, you will be testing conference room equipment performance and logging service tickets when repairs are needed. Our ideal candidate is a motivated self-starter who is friendly and engaging with customers and co-workers alike. As the face of TES, we rely on your demeanor to always display our core values.
To be a successful Level 1 Tech, you are skillful at working in a quick paced environment and demonstrate a willingness to accept and drive innovation and process improvements. You are comfortable taking direction from an on-site lead and are at ease working alone or in a team environment.
Cross training is available in areas such as: IT equipment collection, restocking IT vending machines, recyclable tech.
This is what you will do:
Participate in a 1 – 2-week training period, most training will be on-the-job and hands on at the client’s site.
Provide AV/VC equipment checks/testing through system hub on company provided laptop, ensuring that all the AV and VC equipment is functional.
Raise tickets via customer ticket system for all equipment issues that identified through the system check/test.
Complete required forms and upload them to customers record repository.
Maintain logs and reporting documentation utilizing MS Excel and other MS applications.
Adhere to business guidelines, company policies such as Time tracking in TES APS app and recording mileage to/from jobs in expense system.
Always adhere to safety regulations and maintain a clean driving record.
Communicate effectively with clients and colleagues in a professional manner.
Required Knowledge, Skills & Abilities:
“Can do” attitude, application, and desire to get the job done and succeed.
Excellent verbal and written communication skills
Excellent problem-solving skills and resourceful mindset
Working knowledge of Microsoft Office programs including Outlook, Excel, and Word
Experience using Microsoft Windows & PC skills.
Ability to effectively work individually or within a team in a fast-paced environment.
Competency in performing multiple functional tasks.
Education & Experience:
High school diploma or equivalent required.
Prefer 1 year IT customer service, other relevant customer service-related experience
Prior experience handling IT equipment and peripherals
The job requires an individual to be able to do the following with or without accommodation:
Lift up to 70 lbs. throughout the day or the maximum required by state law.
Sit and/or stand for extended periods of time in one place.
Ability to bend, reach, squat, push/pull a cart with up to 400 lbs. capacity.
Using computer for time and data entry
Deal Breakers
You must be able to meet the employer's attendance policy.
You must meet all TES employment qualifications in force at time of hiring, including successful passing of background check, valid driver’s license, Accurate Background, Drug Screen, MVR, etc.