Job Description

TH2 TECHNOLOGIES has an amazing skilled team with a kick-butt company culture, and we’re excited about what’s ahead. For over a decade, we’ve worked with companies large and small, supporting any and all of their IT needs. We invest in our clients and our staff to bring out the best in both.  TH2 Technologies values high standards, honesty and integrity, proactiveness, adaptability, and passion. We're poised for unparalleled growth and expansion, and we're looking for someone join our team. 

RESPONSIBILITIES:

As a member of the Client Operations Center, the SYSTEM ADMINISTRATOR will provide technical support to managed services clients, working from TH2 Technologies headquarters and at various client sites.  He or she will be responsible for the following...

• Fielding client inquiries and providing basic application support, network administration, desktop troubleshooting.
• Adhering to client service level agreements and team performance goals as you prioritize, resolve and escalate issues in accordance with company policy.
• Communicating technical information clearly and effectively over the phone, in person, and in writing to English-speaking clients.
• Documenting client communication and resolution efforts via internal ticketing system.
• Maintaining a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments.
• Other responsibilities as assigned.

QUALIFICATIONS:

Technical Competencies:

• An Associate or Bachelor degree in Computer Science or related field, or equivalent combination of education and/or experience.
• Microsoft or other technical certifications a plus!
• Basic troubleshooting skills in a Windows environment, including desktop and server OS
• Fundamental awareness of LAN/WAN administration and concepts
• Entry-level proficiency in Exchange and Active Directory
• Previous exposure to virtualization technologies and ticketing systems preferred.

Relational and Problem Solving Skills:

• An outgoing, enthusiastic personality with a can-do attitude and passion for solving problems.
• Outstanding customer service skills and a drive to deliver exceptional service to both internal and external team members.
• Strong organizational and problem solving skills. Experience prioritizing multiple responsibilities in a fast paced environment.
• Excellent oral and written English communication skills.
• Integrity and the ability to maintain confidentiality.

PERKS & BENEFITS!

• NEVER STOP LEARNING - stay one step ahead of the game with a company on the cutting edge of technology.
• Be inspired by your teammates: we’re a friendly bunch who are passionate about IT.
• GET CERTIFIED – Th2 Technologies will pay for the cost of your exams!
• FIND BALANCE with plenty of PTO and 7 paid holidays