Helpdesk Specialist (Shift: Sun- 6am-2:30pm + Mon-Thur 2-11:30pm)
Job Description
THE SHIFT FOR THIS POSITION IS: SUN- 6AM-2:30PM + MON-THUR 2-11:30PM.
THIS IS A TEMPORARY POSITION STARTING LAST WEEK IN JAN- APRIL/MAY 2021.
CANDIDATE MUST POSSES DOD CLEARANCE AND HAVE A SECURITY+ CERTIFICATION OR HIGHER.
Description
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Candidate must have minimum of 5 years’ experience. DUTIES AND RESPONSIBILITIES
Qualifications and Education Requirements
Additional Requirements
TIME SYSTEMS, LLC IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO SEX, GENDER IDENTITY, SEXUAL ORIENTATION, RACE, COLOR, RELIGION, NATIONAL ORIGIN, DISABILITY, PROTECTED VETERAN STATUS, AGE, OR ANY OTHER CHARACTERISTIC PROTECTED BY LAW.
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